Regional Acquisition Manager at Safaricom Telecommunication Ethiopia

Regional Acquisition Manager

Employer: Safaricom Telecommunication Ethiopia

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 2 weeks ago

Deadline: Submission date is over

Role purpose:

Reporting to Commercial manager, this position holder will play a crucial role in expanding our customer base and increasing market share. Your primary focus will be on acquiring new individual & SME customers and driving revenue growth through effective sales strategies.

• Develop and implement sales plans and strategies to achieve acquisition targets.
• Identify and target potential customers through various channels, including cold-calling, networking events, online platforms, and referrals.
• Build and maintain strong relationships with prospects and customers to drive successful sales outcomes.
• Stay up to date with industry trends, market conditions, and competitor activities to ensure a competitive edge.
• Provide regular reports and updates on sales performance, customer acquisition, and market insights to management.
• Collaborate with cross-functional teams, including marketing, product management, and customer support, to enhance the customer experience and maximize sales opportunities.
• Mentor and guide a team of sales representatives, providing training and support to enhance their performance.
• Monitor and evaluate the effectiveness of sales strategies and initiatives, making necessary adjustments to optimize results.
• Stay informed about new products and services, promptly communicating relevant information to the sales team.
• Maintain a high level of professionalism and integrity in representing the company's values and brand.
• Analyze data to identify trends and customer behavior to develop and implement better acquisition strategies.
• Ensure the TDRs Journey plan /JP adherence, cluster development and site utilization.
• Continuous updates on the new products and offers and training to the sales team, TDRs, and BAs.
• Overall responsibility for revenue growth and acquisition of SMEs and SoHos within the assigned Territory using partners.
• Responsible for defining, developing, and executing plans to acquire and retain SMEs and SoHos within the region using Partners. This will involve growing the SME/SoHo revenue, reducing customer churn, and ensuring seamless end-to-end service delivery in the trade.

Key performance indicator:

• Daily Active agents/ site
• Agent productivity
• RGEs
• SME Acquisition – Mobile Voice & Data Connections, Fixed Broadband Connections
• Enterprise and Partner Net Promoter Score
• Revenue Achievement
• Product Penetration
• Customer Churn

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