Sr. Corporate Business Relationship Manager

Job Summary

• The Senior Corporate Business Relationship Manager is responsible for developing, managing, and growing a portfolio of institutional clients, including International Organizations, Non-Governmental Organizations (NGOs), and the Diplomatic Community. The role focuses on building long-term, value-driven relationships by delivering tailored financial solutions, driving cross-selling opportunities, and positioning the Bank as a trusted financial partner.
• The Relationship Manager is expected to proactively originate new business, deepen client relationships through structured engagement and advisory, and ensure high service quality and retention. The role requires strong market insight, relationship management capabilities, and the ability to provide strategic financial advice that supports clients’ objectives while contributing to the Bank’s growth.

Academic and Professional Qualifications

• Bachelor’s Degree in Business Administration, Marketing Management, Accounting/Accounting & Finance, Banking, or related field.
• Master’s Degree in Business Administration, Banking, Accounting & Finance, or related field is an added advantage.
• Relevant professional qualification(s), e.g., capital market or any other related certification, are an added advantage.

Experience

• Minimum of nine (9) years relevant experience out of which two (2) years at a middle management post.
• Proven experience working with international organizations, NGOs, government institutions, religious organizations, embassies, diplomatic missions, or similar entities, with a demonstrated ability to originate and manage relationships within these sectors. This includes a strong track record of acquiring new clients, growing deposit and foreign currency portfolios, and meeting performance targets (KPIs) aligned with business expansion objectives

Functional/Technical Competencies

• Business development: Ability to identify and pursue new business opportunities, build and maintain relationships with stakeholders, and drive sales growth and revenue through PESTEL and other environmental analysis tools.
• Credit/financing analysis: Ability to evaluate credit applications, assess borrower creditworthiness, and structure financing solutions that balance risk and return, while adhering to credit policies and procedures.
• Relationship management: Ability to build and maintain strong relationship with customers to ensure their satisfaction and loyalty.
• Customer data analysis and interpretation: Ability to collect, analyze and interpret data related to customer behavior, preference, trend… and consult customers on their business for cross-selling and upselling.
• Credit monitoring & follow-up: Ability to proactively monitor credit exposures, identify potential risks, and take timely action to mitigate losses, while maintaining strong relationships with borrowers.

Leadership Competencies

• Result driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization's success
• Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.
• Customer insight: The ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.
• Partnership engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.
• Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.
• Risk management: ability of leaders to identify, assess, and mitigate potential risks that could impact their organization's objectives or operations.
• Digital savviness: ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.
• Emotional Intelligence (EI): ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.
• Decisiveness: ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology).

Behavioral Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement.
• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.
• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
• Continuous Improvement: Commitment to always finding ways to do things better.
• Agility: Ability to move quickly and easily.
• Responsiveness: Ability to adapt to change and meet new demands quickly.
• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long-term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
• Relationship: Demonstrate readiness to collaborate and build sustainable relationships with stakeholders.
• Empathy: Understand and share the feelings, perspectives, and experiences of customers.
• Data-driven; Consistently utilizing data to drive work and make informed decisions.
• Respect: is the glue that holds teams, organizations, and customers together.
• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
• Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Place Of Work

• Head Office, Addis Ababa

Skills Required:

• Sales / Marketing / Business / Management