Senior Team Leader

Job Summary:

• Reports To: Service Transition Manager / IT Operations Head
• Duty Station: Addis Ababa (or as designated by the company)
• Salary & Benefits: Negotiable, commensurate with qualifications and experience

Duties and Responsibilities:

• Plan, coordinate, and oversee service transition and release management activities.
• Ensure that service transitions are completed on time, within budget, and according to quality standards.
• Collaborate with IT, project management, and business teams to manage risks and resolve issues during service transitions.
• Monitor and report on the progress of service transitions, including identifying and mitigating potential disruptions.
• Ensure adherence to ITIL best practices, organizational policies, and regulatory compliance.
• Support continuous improvement initiatives within service transition processes.
• Provide guidance, mentorship, and leadership to team members within the service transition function.

About You

Educational Qualifications:

• Bachelor’s Degree in Information Systems, Computer Science, Engineering, Business Administration, Banking and Finance, Business Management, Accounting, Economics, or a related field.

Professional Experience:

• Minimum of 9 years of relevant experience, with at least 5 years focused on service transition or release management within a complex, regulated environment such as banking or financial services.

Certifications:

• Certification in Project Management or Program Management.
• ITIL Certification.

Core Professional Skills:

• Strong understanding of service transition, release management, and IT operations processes.
• Excellent project coordination, problem-solving, and analytical abilities.
• Ability to manage multiple priorities and complex projects in a regulated environment.
• Strong communication, stakeholder management, and leadership skills.

Behavioral & Functional Competencies:

• Detail-oriented and disciplined in following procedures.
• Ethical and professional in handling organizational resources.
• Adaptable and open to feedback, with a strong commitment to continuous improvement.

Requirement Skills:

• Project management and program coordination
• IT service management (ITIL)
• Analytical thinking and problem-solving
• Leadership and team management

Skills Required:

• Accounting / Finance
• Computer / Software / It / Data
• Economics / Statistics
• Electrician / Electronics / Electrical / Engineering
• Sales / Marketing / Business / Management