Service Engineer

Job Summary

The Biomedical, Electrical, and Mechanical Engineer is responsible for providing high-quality after-sales technical support for medical equipment, including installation, commissioning, preventive maintenance, corrective maintenance, troubleshooting, calibration, user training, technical documentation, and customer support.

Installation and Commissioning

• Install and commission medical equipment in accordance with manufacturer specifications, company procedures, and international safety standards.
• Conduct pre-installation inspections and prepare site readiness reports.
• Perform system configuration, software installation, parameter settings, and functional testing.
• Carry out operational qualification and acceptance testing before handing over equipment to customers.
• Ensure equipment operates according to manufacturer performance specifications before customer acceptance.
• Prepare installation reports, commissioning certificates, and customer handover documentation.

Preventive Maintenance

• Perform scheduled preventive maintenance according to maintenance contracts and manufacturer recommendations.

Corrective Maintenance and Troubleshooting

• Respond promptly to customer service requests and equipment breakdowns.
• Identify root causes of equipment failures using appropriate diagnostic procedures.
• Verify equipment functionality after repairs before returning it to service.
• Escalate unresolved technical issues to manufacturers and follow up until resolution.

Calibration and Performance Verification

• Perform calibration according to manufacturer recommendations and applicable standards.
• Conduct safety inspections and safety tests where applicable.
• Document calibration results and maintain calibration records.

Documentation and Reporting

• Prepare accurate installation, maintenance, repair, calibration, and service reports.
• Maintain service history records for every installed medical device.
• Document recurring technical problems and corrective actions.
• Submit reports within the required company timelines.
• Update the service management system with all completed activities.

Job Requirement

• Profession: Biomedical/Electrical/ Mechanical Engineer
• Experience: 0/2/4 years experiences

Skills Required:

• Automotive
• Electrician / Electronics / Electrical / Engineering
• Mechanics / Mechanical / Engineering