Fixed Term Service Point Advisor at DHL

Fixed Term Service Point Advisor

Employer: DHL

Employment: Full-Time | Contract

Place of Work: Addis Ababa - Ethiopia

Posted date: 1 week ago

Deadline: April, 08/2025 (5 days left)

Overall Role Purpose:

Provide quality and professional service to walk-in customers in a manner that will repeat Patronage.

Accountabilities:

• Provide customer-oriented service at all times in order to satisfy Customers' needs
• Sell DHL range of products and services at point of sale in order to stimulate patronage of other services.
• Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times
• Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
• Respond to customer’s queries regarding information on prices customs requirements etc.
• Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day to the Receiving Cashier
• Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery.
• Confidently and knowledgeably handle customer’s complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers’ full satisfaction.
• Handle customer’s objections in a professional manner to reinstall the customer’s faith in DHL.

Qualifications

• One year post qualification relevant to work experience preferably within the service industry

• University Degree