Position Title: Fixed Term Service Point Advisor
Employer: DHL
Employment: Full-Time | Contract
Place of Work: Addis Ababa - Ethiopia
Posted date: 9 months ago
Deadline: Submission date is over
Overall Role Purpose:
Provide quality and professional service to walk-in customers in a manner that will repeat Patronage.
Accountabilities:
- Provide customer-oriented service at all times in order to satisfy Customers' needs
- Sell DHL range of products and services at point of sale in order to stimulate patronage of other services.
- Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times
- Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
- Respond to customer’s queries regarding information on prices customs requirements etc.
- Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day to the Receiving Cashier
- Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery.
- Confidently and knowledgeably handle customer’s complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers’ full satisfaction.
- Handle customer’s objections in a professional manner to reinstall the customer’s faith in DHL.
Qualifications
- One year post qualification relevant to work experience preferably within the service industry
- University Degree
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