Call Center Operator at Hybrid Designs

Call Center Operator

Employer: Hybrid Designs

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 5 years ago

Deadline: Submition date is over

Job Description You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant passenger service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing transportation order online and over the phone Call Center Agent Job Responsibilities and Duties: · Answer incoming calls and respond to customer’s existing transportation order · Management and resolve customer complaints · Identify and escalate issues to supervisors · Provide service information to the passenger · Research required information using available resources · Research, identify and resolve customer complaints using applicable software · Route calls to appropriate resources · Document all call information according to standard operating procedures · Recognize, document, and alert the management team of trends in customer calls · Follow up customer calls where necessary · Complete call logs and reports · Other duties as assigned Call Center Center Qualifications and Skills · Journalism and communication, Marketing Management, Business Management, Economics, Hospitality or Hotel Management, receptionist, Computer science and related · Proficient in relevant computer application · Marketing and sales experience · Knowledge of customer service practices and principles · Excellent data entry and typing skills · Superior listening, verbal, and written communication skills · Ability to handle the stressful situation appropriately