Position Title: Branch Manager II
Employer: Cooperative Bank of Oromia
Employment: Full-Time | Permanent
Place of Work: Adaba - Ethiopia
Posted date: 6 months ago
Deadline: Submission date is over
Position Summary
The job holder is responsible for planning, coordinating, leading, and controlling the banking activities of a branch. Key responsibilities include:
- Leading branch sales and customer service initiatives
- Providing excellent banking services for customers
- Participating in community activities
- Managing and training branch employees
- Overseeing financial status and preparing reports
Key Duties and Responsibilities
- Identify and develop new sources of business to acquire and recruit new customers.
- Retain existing customers by maintaining rewarding relationships.
- Engage branch staff to reinforce customer relations and promote service culture.
- Develop and enhance relationships with the community and financial institutions.
- Prepare schedules for regular meetings with corporate customers.
- Develop and monitor bank sales strategies for competitive advantage.
- Provide innovative inputs to enhance branch efficiency and increase revenues.
- Represent the bank in social and official affairs.
- Implement strategies for quality service growth and customer recruitment.
- Manage and monitor loan portfolios and clear outstanding accounts.
- Ensure proper communication of policies and procedures to staff.
- Ensure effective utilization of branch resources.
- Ensure compliance with rules, regulations, and standards.
- Prepare financial statements and operational reports.
- Check daily cash balances against records.
- Keep custody of revenue stamps and loan documents.
- Document and interpret complicated financial information for clients.
- Provide guidance on operational matters to branch members.
- Lead and develop talent to improve team culture.
- Identify performance gaps and arrange necessary training.
- Define and cascade KPIs to employees.
- Conduct periodic performance evaluations and take necessary actions.
- Perform any other tasks as assigned by the supervisor.
Qualification, Work Experience, and Required Competencies
- BA or MA/MSc Degree in Accounting, Finance, Management, Business Management, Economics, or related fields.
- Work Experience: 7 years of relevant banking experience, including at least 1 year in supervisory roles.
Required Competencies
- Familiarity with retail banking products such as savings accounts, loans, and credit cards.
- Ability to evaluate loan applications and assess creditworthiness.
- Knowledge of risk assessment frameworks and techniques.
- Awareness of local and international banking laws and compliance programs.
- Proficiency with CRM tools for managing customer interactions.
- Ability to develop sales strategies and coach staff on financial products.
- Skills in analyzing market trends and identifying growth opportunities.
- Knowledge of daily branch operations and security protocols.
- Familiarity with core banking systems and management tools.
- Experience in managing and motivating diverse teams.
- Skills in identifying training needs and organizing sessions.
- Ability to address conflicts effectively while maintaining a positive environment.
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