Business Applications Manager

Job Summary

Drive business continuity and growth by delivering quality business applications technical support and the design, implementation, and ongoing maintenance and support of the ERP system working in integration with both ERP technical and functional domains to understand requirements, evaluating alternative solutions, making changes and improvements, customizing, and resolving problems, issues, communicating status and documenting system changes to facilitate the achievement of overall business objectives.

Main Duties and Responsibilities

• Oversee all requests, incidents, and problems, related to Business Applications and act as a hierarchical point of escalation and co-ordinate response to critical issues raised.
• Accountable for availability and performance of applications portfolio, including ownership of incidents, requests, and release management.
• Identify and recommend upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization
• Investigate and introduce process improvement measures and provide recommendations.
• Develop, maintain, and enforce security policies and procedures aligned with best practices for segregation of duties and lead other process improvement initiatives.
• Participates in Business application projects, to facilitate operational support in line with the project plan and in accordance with the business expectations.
• Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change management.
• Coach, mentor, and develop employees through periodic performance evaluations and ongoing performance dialogue and feedback.
• Provide leadership and manage the work activities of direct reports in application management.
• Perform other duties and responsibilities as assigned by the line manager

Job Requirements

• Strategic Business Partnering
• Supplier Service Management
• Customer service management
• Strong understanding of the organization’s goals and objectives.
• Project management
• Independent Delivery
• Expertise in system design implementation development and user support principles.
• Experience in information system troubleshooting.
• Ability to communicate technical information to non-technical employees.
• Proven experience in managing relationships with vendors/consultants, IT teams and internal stakeholders.

Education

• The position requires a minimum of Bachelor’s degree in IT or Computer Science or Computer Engineering, or related fields.

Experience

• 8 relevant experiences with 3 years in a Managerial/supervisory role in business applications team and with proven experience on vendor management, enterprise application support (ERP/CRM), and a strong business understanding.

Language

• English

Skills Required:

• Computer / Software / It / Data