Café Manager

Job Description

Moyee Coffee Roasting Plc is the first multinational coffee roasting company based in Ethiopia and a pioneer in FairChain coffee. As a fully integrated company—from crop to cup—we handle everything from growing to roasting coffee locally. We export premium roasted coffee to international markets and supply top-tier hotels and leading supermarkets across Ethiopia.

Purpose of the Role

To manage day-to-day café operations, ensure excellent customer service, control costs, lead staff, and drive sales and profitability.

Key Responsibilities (Main)

• Overall management of café operations
• Customer service excellence and brand representation
• Staff leadership, scheduling, and performance management
• Sales growth, cost control, and profitability
• Compliance with food safety, hygiene, and company standards

Detailed Responsibilities

Operations & Service

• Plan, organize, and supervise daily café operations
• Ensure high standards of food, beverage quality, and presentation
• Handle customer feedback, complaints, and service recovery
• Ensure cleanliness, hygiene, and safety standards at all times

People Management

• Recruit, train, coach, and supervise café staff
• Prepare duty rosters and manage attendance and discipline
• Conduct performance evaluations and on-the-job training
• Promote teamwork, motivation, and customer-focused culture

Sales & Financial Control

• Monitor daily sales, cash handling, and closing procedures
• Control food, beverage, and operational costs
• Manage inventory, ordering, and stock control
• Prepare weekly/monthly sales and operational reports

Compliance & Standards

• Ensure compliance with food safety, labor law, and company policies
• Implement SOPs and operational guidelines
• Coordinate with suppliers, maintenance, and support functions

Qualification & Experience Requirements

• Bachelor’s Degree in Hospitality, Business Administration, Management, or related field
• Minimum 6 years café/restaurant experience, with 3+ years in a managerial role
• Strong knowledge of food & beverage operations
• Leadership, communication, and customer-service skills
• Computer literacy (POS systems, MS Office)
• Experience in coffee business is a strong advantage

Skills Required:

• Hotel / Tourism