Position Title: Community Help Desk Facilitator
Employer: World Vision
Employment: Full-Time | Contract
Place of Work: Gambella - Ethiopia
Posted date: 1 week ago
Deadline: January, 28/2026 (3 days left)
About the Company
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Employee Contract Type
Local - Fixed Term Employee (Fixed Term)
Job Description
Role and Responsibility
- Work closely with the program team, stakeholders, and commodity staff for the smooth implementation of the AAP approach, integration of protection and gender perspective in distribution activity.
- Electronically collect complaints and feedback using available digital accountability and monitoring platforms.
- Work closely with WFP, UNHCR, RCC, and WVE GFD team to ensure all pre-distribution and post-distribution activities are carried out according to the operational SOP and minimum standards.
- Ensure that the community receiving the assistance is well communicated about entitlements and informed about safeguarding, PSEA, and AAP.
- Work closely with WV HAP, Protection, and MEAL team to ensure the collection of quality CFR data and management of data. Quality and on-time reports will be shared and used as input for adjustment and program design.
- Establish strong partnerships and work relationships with partners and stakeholders.
- Ensure the application of the do-no-harm approach in service delivery.
Educational Level Required
- BA/BSc Degree in Sociology, Social Science, Social Work, Gender Studies, Disaster Management, Rural Development, Economics & Development Studies, or any other related field of studies with a minimum of two (2) years of experience.
Experience
- At least 2 years of relevant experience in AAP, Gender, child protection, and safeguarding program design and management.
- Experience with and knowledge of AAP, AGD mainstreaming, gender integration, and protection mainstreaming in food assistance programming.
- Good knowledge of concepts, approaches, and application of gender markers, safeguarding policies, and best practices in gender integration and protection mainstreaming.
Additional Requirements
- Understanding of international protection and gender standards.
- Demonstrated ability to conduct assessments and studies, including gender audits and protection risk analyses.
- Experience with capacity strengthening and partnership building.
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), web conferencing applications, and information management systems.
- Demonstrated commitment to accountability to affected populations, and experience working with and meaningfully engaging diverse populations, including pregnant and lactating mothers, persons with disabilities, older adults, and refugees.
- Demonstrated commitment to and application of gender-responsive programming and positive action measures towards gender equality, including the participation and leadership of women.
- Committed to World Vision’s vision, mission, and core values.
- Willingness to work under pressure and extra hours.
- Ability to perform field assignments and willingness to travel for long periods in difficult terrain, harsh, and demanding conditions.
- Cross-cultural sensitivity, flexible worldview, and emotional maturity.
Applicant Types Accepted
Local Applicants Only
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