Customer Service Officer

Job Summary

The Customer Service Officer I is responsible for providing front-office customer service support at the branch by handling account maintenance, processing cash and non-cash transactions, facilitating payments and collections, and responding to customer inquiries. The role ensures efficient service delivery while maintaining compliance with the bank's policies and procedures.

Key Responsibilities

• Provide professional front-office customer service at the branch.
• Handle account opening, account maintenance, and account update requests.
• Process cash and non-cash transactions accurately and efficiently.
• Handle customer payment and collection transactions.
• Respond to customer inquiries and resolve service-related issues promptly.
• Verify customer documents and ensure compliance with banking policies and procedures.
• Maintain accurate transaction records and customer information.
• Promote the bank's financial products and services to customers.
• Ensure confidentiality and security of customer information.
• Support branch operations and perform other duties assigned by the Branch Manager or Supervisor.

Academic Qualifications

• Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or a related field.

Experience

• Minimum of one (1) year of relevant banking experience.

Required Skills and Competencies

• Good understanding of banking operations and financial products and services.
• Knowledge of banking accounting principles, procedures, and operational guidelines.
• Ability to respond effectively to customer inquiries and resolve routine customer issues.
• Strong customer service and relationship management skills.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Good working knowledge of core banking systems.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Ability to work under pressure while maintaining high service standards.
• High level of integrity, professionalism, and confidentiality.

Skills Required:

• Accounting / Finance
• Economics / Statistics
• Sales / Marketing / Business / Management