Customer Service Officer

Job Summary:

The Customer Service Officer(Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic and Professional Qualifications:

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.

Experience:

• Zero (0) year of experience.
• Not more than 25 years of age.
• Be permanently assigned after Six (6) months of intensive training.
• Degree Certificate, Grade 8th-12th, Updated CV & Application Letter is Mandatory or required. If the Candidates who fail to submit these documents, they will be exclude from the selection process.
• CGPA 2.5 and Above.
• Year of Graduation 2024,2025 and 2026 only.
• Photo Documents Not Acceptable.

Functional/Technical Competencies:

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Office applications and good command of the core banking system.

Leadership Competencies:

Behavioral Competencies:

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Skills Required:

• Accounting / Finance
• Computer / Software / It / Data
• Economics / Statistics
• Sales / Marketing / Business / Management