Customer Service Professional

Nile Travel Agency External Vacancy Announcement

Required Qualifications and Experience

• Education: Bachelor’s or Master’s degree in any field
• Experience: 2+ years of work experience in a team lead or supervisory role
• Required No: 11
• Salary: Starting from 20,000
• Gender: Female only
• Location: Addis Ababa, Hawassa, Mekelle, Jimma, Dire Dawa, Adama, Hossana, Bahirdar, Dessie
• Deadline: August 10, 2025

Duties and Responsibilities

• Welcome and assist clients in person, by phone, and through platforms like Telegram, WhatsApp, Instagram, Facebook, and TikTok
• Provide detailed information on visa options, flight bookings, and related services
• Manage customer inquiries across all channels (phone, email, in-person)
• Organize and maintain client documents and records
• Schedule and coordinate appointments
• Supervise, train, and support the customer service team
• Assist customers with visa applications and flight booking procedures
• Handle complaints and escalate issues as needed
• Represent the company in all social media and client communication platforms
• Create engaging social media content and occasionally go live on TikTok
• Collaborate with the marketing team on special projects

Required Skills

• Social media and mobile marketing
• Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, PowerPoint
• Communication
• Attention to detail
• Problem solving

Skills Required:

• Any / Field
• Customer / Service / Secretarial