Nile Travel Agency
Verified
Customer Service Professional
Addis Ababa, Hawassa, Mekelle, Jimma, Dire Dawa, Adama, Hossana, Bahirdar, Dessie - Ethiopia
Full-Time
Permanent
Posted
10 months ago
Experience
2+ years
Salary
>20,000 ETB
Deadline
Closed
Nile Travel Agency External Vacancy Announcement
Required Qualifications and Experience
- Education: Bachelor’s or Master’s degree in any field
- Experience: 2+ years of work experience in a team lead or supervisory role
- Required No: 11
- Salary: Starting from 20,000
- Gender: Female only
- Location: Addis Ababa, Hawassa, Mekelle, Jimma, Dire Dawa, Adama, Hossana, Bahirdar, Dessie
- Deadline: August 10, 2025
Duties and Responsibilities
- Welcome and assist clients in person, by phone, and through platforms like Telegram, WhatsApp, Instagram, Facebook, and TikTok
- Provide detailed information on visa options, flight bookings, and related services
- Manage customer inquiries across all channels (phone, email, in-person)
- Organize and maintain client documents and records
- Schedule and coordinate appointments
- Supervise, train, and support the customer service team
- Assist customers with visa applications and flight booking procedures
- Handle complaints and escalate issues as needed
- Represent the company in all social media and client communication platforms
- Create engaging social media content and occasionally go live on TikTok
- Collaborate with the marketing team on special projects
Required Skills
- Social media and mobile marketing
- Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, PowerPoint
- Communication
- Attention to detail
- Problem solving
Skills Required:
- Any / Field
- Customer / Service / Secretarial
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