Position Title: Customer Service Professional
Employer: Nile Travel Agency
Employment: Full-Time | Permanent
Place of Work: Addis Ababa, Hawassa, Mekelle, Jimma, Dire Dawa, Adama, Hossana, Bahirdar, Dessie - Ethiopia
Salary: >20,000 ETB
Posted date: 7 months ago
Deadline: Submission date is over
Nile Travel Agency External Vacancy Announcement
Required Qualifications and Experience
- Education: Bachelor’s or Master’s degree in any field
- Experience: 2+ years of work experience in a team lead or supervisory role
- Required No: 11
- Salary: Starting from 20,000
- Gender: Female only
- Location: Addis Ababa, Hawassa, Mekelle, Jimma, Dire Dawa, Adama, Hossana, Bahirdar, Dessie
- Deadline: August 10, 2025
Duties and Responsibilities
- Welcome and assist clients in person, by phone, and through platforms like Telegram, WhatsApp, Instagram, Facebook, and TikTok
- Provide detailed information on visa options, flight bookings, and related services
- Manage customer inquiries across all channels (phone, email, in-person)
- Organize and maintain client documents and records
- Schedule and coordinate appointments
- Supervise, train, and support the customer service team
- Assist customers with visa applications and flight booking procedures
- Handle complaints and escalate issues as needed
- Represent the company in all social media and client communication platforms
- Create engaging social media content and occasionally go live on TikTok
- Collaborate with the marketing team on special projects
Required Skills
- Social media and mobile marketing
- Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, PowerPoint
- Communication
- Attention to detail
- Problem solving
