Position Title: Facility Lead
Employer: Safaricom Telecommunication Ethiopia
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 4 months ago
Deadline: Submission date is over
Responsibilities
- To lead the planning, implementation, and management of all soft services facilities and administrative services across Safaricom facilities, ensuring operational efficiency, cost-effectiveness, complaint and a safe and supportive workplace environment.
- The role requires strategic oversight, stakeholder management, vendor performance, policy enforcement, and continuous improvement initiatives across all service areas.
Key accountabilities and decision ownership:
Soft Facilities Services
- Lead the end-to-end management of soft services including catering, hospitality, cleaning, pest control space management, and administrative functions.
- Develop and implement facilities management strategies, policies, and procedures aligned with business needs and compliance standards.
- Drive improvements in service delivery, user experience, and operational performance through regular analysis and performance reviews.
- Oversee supplier selection, contract negotiations, SLA development, and performance management across all service providers.
- Ensure regular monitoring, evaluation, and reporting on vendor performance against KPIs and agreed deliverables.
- Address complaints and requests related to soft services promptly and effectively.
- Conduct regular inspections to maintain high cleanliness and appearance standards.
- Resolve escalated supplier issues and drive accountability for service quality and compliance
- Responsible for assessment, procurement and management of small projects specific to Facility Operations
- Responsible for developing, monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks.
- Responsible for monitoring supply partners/contractors service delivery and customer interface on a day-to-day basis
- Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels
- Responsible for ownership and management of the departmental HSW and risk and compliance plan to achieve and maintain safe and legal status.
- Maintain accurate records and documentation related to soft services.Prepare regular reports on soft service activities and performance.
- Ensure front desk and administrative support functions operate efficiently and professionally.
- Manage space allocation, office relocations, and event logistics to support business continuity and workforce needs.
- Ensure timely and accurate processing of invoices and payments in alignment with organizational financial policies.
- Prepare and manage annual budgets for all soft facilities functions and monitor spending against forecasts.
- Produce regular operational and financial reports (weekly, monthly, annual) for internal review and decision-making.
- Identify cost-saving opportunities while maintaining service quality and employee satisfaction.
- Enforce health, safety, and environmental standards across all facility services.
- Champion workplace safety initiatives and ensure compliance with legal and regulatory requirements.
- Support sustainability initiatives through effective waste management, energy use monitoring, and green facility practices. Stakeholders Liaison
- Build strong working relationships with internal stakeholders and cross-functional teams.
- Act as a key liaison with landlords, local authorities, service providers, and regulatory bodies.
- Manage communication and feedback loops to continuously align service delivery with stakeholder expectations. Budgets and reports
- Develop and manage budgets and forecast for all internal services related issues.
- Prepare weekly, monthly, quarterly and annual reports Core competencies, knowledge and experience:Business Competencies:
- Apply policy, structures and systems to ensure the business delivers safe working environments, products and services.
- Consciously takes steps to make the most of every conversation/interaction
- Identifies people’s needs, interests and motives to be able to influence the decisions they make
- Communicates simply to excite and engage people
- Focuses on achieving maximum performance and driving continuous improvement
- Thinks about processes and problems cross-functionally and end-to-end
- Uses knowledge of products, technology, process, systems and policy to solve problems
- Finds creative ways to exploit opportunities and solve problems
- Balances current and future needs
- Thinks and acts like an owner of the business
- Acts in line with legal, regulatory, health & safety, professional and ethical standards
- Responds flexibly to changing situations
- Schedules activity and identifies resource needs, dependencies and synergies
- Evaluates progress, mitigates risks and addresses issues
Qualifications
- Must have technical/professional qualifications:
- A degree in Property & Facilities management or a business-oriented field.
- Have over 6 years of post-graduation work with at least 3 years in a supervisory or managerial role.
- Strong organizational, administrative, and communication skills.
- Experience in vendor management, invoice processing, and payment coordination.
- Ability to effectively coordinate multiple vendors and manage service-level agreements.
- Knowledge of health, safety, and environmental standards related to facility operations.
- Proficiency in MS Office and familiarity with facility management systems or ERP tools.
- Strong problem-solving skills and attention to detail.
- Customer service oriented with the ability to work collaboratively across departments.
- Demonstrates a positive and professional attitude, with a strong commitment to teamwork and service excellence.
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