Gateway Operation Agent at DHL

Gateway Operation Agent

Employer: DHL

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 1 week ago

Deadline: April, 19/2025 (0 days left)

Role Context

Ensure that all shipments – both inbound and outbound – are processed according to local and DHL Network standards and that transit times are met.

Accountabilities

• Assist in ensuring operational practices and procedures are carried out effectively
• Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames.
• Manage the handover of paperwork to third-party brokers
• Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures
• Ensure the attainment of both inbound and outbound shipment clearance efficiently within clearance performance targets and transit time.
• Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures.
• Process outbound material according to the latest processes and procedures
• Arrange/attend physical inspections of shipments by authorities and record actions
• Monitor the registration/license requirements for DHL Customs facilities
• Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards.
• Keep the process area clean and tidy and make sure it is ready for the next process cycle
• Manage the receipt of data/documents to assist in the preparation of import and export declarations
• Compile supporting documentation
• Screen data/documents for completeness and accuracy
• Source paperwork from updated data in customer databases
• Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

Skills / Qualifications

Experience

• Experience in DHL and knowledge of Network Control activities
• Experience of working with customs clearance matters within transportation, logistics or import/export Industry

Educational Qualification

• Diploma in any field
• Computer literate
• Driving License is mandatory