General Manager

Key Responsibilities

• Oversee overall operations of AMCOM, including administrative control of services, facilities, and financial records
• Ensure delivery of high-quality community services such as commissary, cafeteria, transportation, recreation, and events
• Manage financial operations in line with AMCOM policies, including budgeting, reporting, payroll, and audits
• Prepare and present monthly and annual financial reports to the Board of Directors
• Maintain accurate financial records, general ledger, and ensure compliance with accounting standards
• Supervise staff, provide leadership, and maintain a positive and professional working environment
• Monitor and improve customer service standards across all AMCOM services
• Recruit, evaluate, and manage staff performance in accordance with policies
• Coordinate and communicate effectively with the Board of Directors and attend regular meetings
• Ensure smooth operation of commissary services including procurement, inventory management, and supplier coordination
• Oversee cafeteria operations ensuring food quality, hygiene, and customer satisfaction
• Manage school bus operations including route planning, safety, and coordination with security offices
• Lead event planning and community engagement activities in collaboration with stakeholders
• Supervise general services including laundry, internet services, recreational facilities, and other member services
• Ensure compliance with safety, quality, and operational standards across all services

About You

Job Requirements

Qualification

• Bachelor’s degree in a relevant field

Experience

• Minimum of 5 years of relevant experience in customer service, hospitality, retail operations, or food service
• Experience working with U.S. customers or in international environments is preferred
• Experience in food service operations is an advantage

Skills & Competencies

• Excellent verbal and written communication skills in English and Amharic
• Strong leadership and team management abilities
• Ability to work effectively with diverse teams and stakeholders
• Knowledge of inventory management, logistics, and facilities management
• Proficiency in Google Workspace tools (Docs, Sheets, Drive, Gmail)
• Working knowledge of QuickBooks and accounting systems
• Familiarity with Shopify is an advantage
• Strong organizational, time management, and problem-solving skills

Skills Required:

• Accounting / Finance
• Hr / Public / Admin
• Sales / Marketing / Business / Management