Human Resources Manager

Role Overview

We are seeking an experienced Human Resources Manager to lead and manage all HR functions of our travel agency. The role supports a multi-segment operation serving walk-in customers, labor travel clients, non-IATA agents, and corporate accounts, while ensuring workforce readiness to meet airline service, compliance, and operational standards. The HR Manager will align people strategy with business growth, service quality, and regulatory requirements.

About AddisFly

AddisFly is a dynamic travel agency based in Addis Ababa, offering global flight booking, visa consulting, and customized tour packages. As an IATA-accredited agency, we combine trusted offline services with powerful online tools to create a seamless travel experience for both individual and corporate travelers.

Key Responsibilities

• Plan and manage recruitment, onboarding, and manpower planning across sales, operations, documentation, and airline-facing roles
• Develop HR policies, SOPs, and performance systems aligned with travel agency and airline operational needs
• Support staffing requirements for labor travel operations, corporate accounts, non-IATA coordination, and walk-in service teams
• Oversee performance management, appraisals, training, and staff development programs
• Ensure compliance with Ethiopian labor law and internal governance standards
• Coordinate with department heads to support service quality, customer experience, and operational efficiency

Requirements

• Bachelor’s or Master’s degree in Human Resources, Management, or related field
• Minimum 5 years of HR experience (service industry or travel sector preferred)
• Strong knowledge of Ethiopian labor law and HR best practices
• Experience supporting multi-functional teams (sales, operations, customer service)
• Excellent communication, leadership, and organizational skills

Skills Required:

• Hr / Public / Admin