IT Helpdesk - Meta Plant at BGI Ethiopia

IT Helpdesk - Meta Plant

Employer: BGI Ethiopia

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 5 days ago

Deadline: February, 07/2025 (3 days left)

Job Summary

Drive internal customer satisfaction by providing IT service support to all IT service users in the plant through Application, Network Support and Email Support and maintenance of all computers, printers, telecommunications, software for all and IT resources at the required level of quality,

Main Duties and Responsibilities

• Ensure that PCs, laptops, and printers are properly configured and working as required.
• Ensure that all PCs are protected from virus attacks by installing the latest Anti-Virus program.
• Handle service desk tickets that are logged via email, phone calls, or ITSM tool in a timely manner.
• Troubleshoot and resolve end-user hardware, operating system, client software, basic network, server access problems, and voice communication problems from the Helpdesk, where possible.
• Raise request for ICT consumables e.g., printer cartridges, flash drives, etc., to meet users request.
• Repair or replace faulty components of a computer and network system
• Perform scheduled maintenance and backup user data.
• Organize and provide end-user training.

Job Requirements

• Deep understanding of service management principles, frameworks (such as ITIL), and best practices.
• Good understanding of end-user devices, Windows OS, and client applications.
• Hands-on experience with Customer service.
• Problem-solving and troubleshooting skills.
• Ability to communicate technical information to non-technical employees

Education

• The position requires a minimum of a Bachelor’s degree in IT/Computer Science/Computer Engineering/BIS/MIS, or related fields.
• CCNA/CompTIA A+/ ITIL Foundation Certificate is a plus.

Experience

• 2 years’ relevant experience.