Junior Customer Service Officer

Job Requirement

• Qualification: BA Degree or TVET Level IV/III in Accounting, Economics, Management, Agri-Business, or other related fields of study.

• Experience: 0 / 2 / 3 years of relevant work experience.

Key Responsibilities:

• Provide customer service support at the branch level.
• Handle client inquiries and assist customers with financial services.
• Maintain accurate customer records, files, and documentation.
• Support the daily operational activities of the branch office.
• Ensure customer satisfaction and high service quality standards.
• Guide customers on company products, procedures, and service processes.
• Receive and direct customers to the appropriate department when necessary.
• Assist in processing routine customer transactions accurately.
• Follow company policies, procedures, and compliance standards.
• Perform other related duties assigned by supervisors.

Required Skills:

• Strong communication and interpersonal skills.
• Good customer handling and problem-solving ability.
• Basic computer knowledge and data entry skills.
• Attention to detail and accuracy.
• Ability to work under pressure and in a team environment.
• Professional attitude and willingness to learn.

Salary: As per the Company Scale.

Place of Work: Addis Ababa

Skills Required:

• Accounting / Finance
• Agricultural / Studies
• Economics / Statistics
• Sales / Marketing / Business / Management