METEMAMEN MICRO FINANCING INSTITUTION S.C
Verified
Junior Customer Service Officer
Addis Ababa - Ethiopia
full-time
permanent
Posted
1 month ago
Experience
0/2/3 Years
Deadline
Closed
Job Requirement
- Qualification: BA Degree or TVET Level IV/III in Accounting, Economics, Management, Agri-Business, or other related fields of study.
- Experience: 0 / 2 / 3 years of relevant work experience.
Key Responsibilities:
- Provide customer service support at the branch level.
- Handle client inquiries and assist customers with financial services.
- Maintain accurate customer records, files, and documentation.
- Support the daily operational activities of the branch office.
- Ensure customer satisfaction and high service quality standards.
- Guide customers on company products, procedures, and service processes.
- Receive and direct customers to the appropriate department when necessary.
- Assist in processing routine customer transactions accurately.
- Follow company policies, procedures, and compliance standards.
- Perform other related duties assigned by supervisors.
Required Skills:
- Strong communication and interpersonal skills.
- Good customer handling and problem-solving ability.
- Basic computer knowledge and data entry skills.
- Attention to detail and accuracy.
- Ability to work under pressure and in a team environment.
- Professional attitude and willingness to learn.
Salary: As per the Company Scale.
Place of Work: Addis Ababa
Skills Required:
- Accounting / Finance
- Agricultural / Studies
- Economics / Statistics
- Sales / Marketing / Business / Management
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