Key Account Specialist

Job Summary:

The Key Account Specialist is responsible for managing, supporting, and growing strategic corporate partnerships within the transport-hailing business. The role focuses on onboarding corporate clients, ensuring successful adoption and utilization of RIDE PLUS, maintaining strong client relationships, resolving customer needs, and identifying opportunities to expand existing accounts and partnerships.

Key Responsibilities:

Account Management & Client Relationship:

• Serve as the primary point of contact for assigned corporate accounts.
• Build and maintain strong relationships with corporate clients to ensure long-term engagement and satisfaction.
• Conduct regular follow-ups and account reviews to understand client needs and improve service experience.
• Ensure high retention rates and strengthen partnerships with existing clients.

Corporate Client Onboarding & Support:

• Lead onboarding processes for newly acquired corporate partners.
• Support clients in registering, activating, and effectively utilizing the RIDE PLUS platform.
• Provide training and continuous guidance to improve adoption and usage.
• Address client concerns and coordinate internally for timely issue resolution.

Account Growth & Business Development:

• Identify opportunities to increase account utilization and expand partnerships within existing clients.
• Support efforts to acquire new corporate accounts and strategic partnerships.
• Promote relevant products and services aligned with client needs.

Performance Monitoring & Reporting:

• Monitor account performance, engagement levels, and client satisfaction.
• Prepare periodic reports on account status, retention, growth opportunities, and key performance metrics.
• Track client feedback and recommend improvements.

Cross-functional Collaboration:

• Work closely with operations, finance, marketing, and technology teams to ensure effective service delivery.
• Escalate operational challenges affecting customer experience and follow through on resolutions.

Market Awareness & Representation:

• Stay informed about market trends, competitor activities, and industry developments.
• Represent the company during meetings, events, and partnership engagements.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Management, Economics, or related fields.

Experience:

• Minimum of 4 years of experience in account management, customer success, client relationship management, business development, or corporate sales.
• Experience managing B2B or corporate clients.
• Experience in mobility, transport, logistics, fintech, technology, or service industries is preferred.
• Experience onboarding corporate or enterprise clients is advantageous.

Required Skills:

• Strong communication, negotiation, and stakeholder management skills.
• Excellent problem-solving and relationship-building abilities.
• Ability to manage multiple accounts and priorities effectively.
• Familiarity with CRM tools and account tracking systems.
• Strong organizational and reporting skills.
• Ability to work independently and collaboratively within teams.

Skills Required:

• Economics / Statistics
• Sales / Marketing / Business / Management