Key Account Specialist

Job Summary

The Key Account Specialist is responsible for managing, supporting, and expanding strategic corporate partnerships within the transport-hailing business. The role focuses on onboarding corporate clients, maintaining long-term business relationships, ensuring customer satisfaction, resolving client issues, and identifying opportunities to grow existing accounts and increase business revenue.

Education

• Bachelor's degree in Business Administration, Marketing, Management, Economics, or a related field.

Experience

• Minimum of 3 years of experience in account management, customer success, client relationship management, business development, corporate sales, or a related field.
• Experience managing B2B or corporate client accounts is required.
• Experience in the mobility, transportation, logistics, fintech, technology, or service industry is an advantage.
• Experience onboarding corporate or enterprise clients is preferred.

Key Responsibilities

• Serve as the primary point of contact for assigned corporate accounts.
• Build and maintain strong, long-term relationships with corporate clients to ensure customer satisfaction and retention.
• Conduct regular account reviews and follow-up meetings to understand client needs and improve service delivery.
• Lead the onboarding process for new corporate clients and ensure successful adoption of the RIDE PLUS platform.
• Provide client training, guidance, and ongoing support to maximize platform utilization.
• Address customer concerns and coordinate with internal departments to resolve issues promptly.
• Identify opportunities to expand existing accounts and promote additional products and services.
• Support business development initiatives aimed at acquiring new corporate clients and strategic partnerships.
• Monitor account performance, customer engagement, and satisfaction levels.
• Prepare periodic reports on account performance, customer retention, growth opportunities, and key performance indicators.
• Collect and analyze customer feedback and recommend service improvements.
• Collaborate with operations, finance, marketing, and technology teams to ensure seamless service delivery.
• Represent the company during client meetings, business events, and partnership engagements.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.

Technical Skills

• Strong knowledge of account management and customer relationship management principles.
• Experience using Customer Relationship Management (CRM) tools and account tracking systems.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to prepare business reports, performance analyses, and client presentations.
• Knowledge of corporate sales, customer retention strategies, and business development practices.

Core Competencies

• Excellent communication and interpersonal skills.
• Strong negotiation and stakeholder management abilities.
• Outstanding relationship-building and customer service skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple client accounts and competing priorities effectively.
• Strong organizational and time management skills.
• Results-oriented with a proactive and customer-focused mindset.
• Ability to work independently and collaboratively within cross-functional teams.
• High level of professionalism, integrity, and accountability.

Skills Required:

• Sales / Marketing / Business / Management