Operations Manager

Position Summary

The Operations Manager - Hospitality Division is responsible for overseeing the operational performance, financial sustainability, and strategic growth of the Group's hospitality businesses. The position provides leadership and support to hotel management teams, coordinates pre-opening activities for new projects, ensures implementation of corporate standards, and serves as a key link between hotel operations and executive management.

Key Responsibilities

Strategic Leadership

• Lead the execution of the hotels' five-year strategic plan and annual operational plans.
• Develop annual business plans, budgets, and performance targets.
• Monitor achievement of strategic objectives and recommend improvement measures.
• Support expansion initiatives and new hospitality investments.

Hotel Operations Management

• Provide operational oversight to all hotel properties under the Group.
• Ensure compliance with company policies, hospitality standards, and legal requirements.
• Monitor service quality, guest satisfaction, and operational efficiency.
• Review operational performance reports and implement corrective actions.
• Support hotel management teams in achieving revenue and profitability targets.

Financial Management

• Participate in budgeting, forecasting, and financial planning.
• Monitor operating costs and profitability indicators.
• Review financial reports and recommend cost-control measures.
• Support revenue enhancement and business development initiatives.

Pre-Opening and Project Development

• Coordinate pre-opening activities for new hotel projects.
• Support recruitment, training, and organizational structuring for new properties.
• Coordinate procurement of operational equipment and supplies.
• Ensure readiness of facilities, systems, and personnel before opening.
• Liaise with consultants, contractors, and regulatory authorities.

Human Resource and Capacity Development

• Support recruitment, training, succession planning, and performance management.
• Coach and mentor hotel managers and department heads.
• Promote a culture of accountability, teamwork, and continuous improvement.

Governance and Reporting

• Prepare regular operational and performance reports for executive management and the Board.
• Coordinate implementation monitoring and performance reviews.
• Ensure proper documentation, reporting, and compliance across all hospitality operations.

Qualifications – Education

• Master's Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, Management, or a related field.

Experience

• Minimum of 10 years of progressively responsible experience in the hospitality industry.
• At least 5 years in senior hotel management or multi-property operations management.
• Proven experience in hotel opening, pre-opening, or hospitality project development.
• Experience managing large teams and multiple operational units.

Required Competencies

• Strong leadership and people management skills.
• Strategic planning and execution.
• Financial and business management skills.
• Excellent communication and negotiation skills.
• Project management and organizational development experience.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities.

Skills Required:

• Hotel / Tourism