KLIK INVESTMENT PLC
Quality Specialist BD & Operations (Fleet)
Posted
2 months ago
Experience
1 Year
Salary
Attractive per company's scale
Deadline
Closed
Job Summary
The Quality Specialist ensures that all restaurant partners, riders, hubs, and fleet equipment meet Klik’s health, operational, and professional standards. The role focuses on maintaining high-quality food preparation, packaging, vendor performance, rider behavior, and fleet management to enable safe, efficient, and reliable deliveries.
Key Responsibilities
- Conduct vendor visits and mystery audits in case of duplicate incidents (cancellation, decline)
- Assess packaging quality, food handling, and preparation time accuracy
- Evaluate vendor familiarity with Klik systems, app, and tablet usage
- Follow up with vendors on quality standards and implement corrective actions
- Report vendor performance for corrective action and follow-up implementation
- Support and coordinate with BD team and vendors to fill operational gaps
- Visit restaurants on schedule and conduct inspections
- Conduct hub spot-checks for cleanliness, branding, and rider presence
- Observe rider behavior including uniform, bag condition, and phone usage
- Inspect fleet equipment such as battery stations, thermal bags, and bikes
- Report non-compliance to Fleet Operations for retraining
- Track rider performance trends and recommend improvements
Qualifications
- Bachelor’s degree in Business, QA, Management, Marketing, Fleet or Logistics Management, or related field
- Strong communication and reporting skills
- Attention to detail and ability to identify root causes
- Understanding of KPIs and performance monitoring
- Comfortable working in the field (hubs, streets)
- Observant and detail-oriented
Experience
- Minimum 1 year of experience in a delivery or operations-focused company
Skills & Expertise
- Detail-oriented
- Observing and analyzing emotions
- Strong communication skills
- KPI understanding and reporting
Skills Required:
- Logistics / Supply / Chain
- Sales / Marketing / Business / Management
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