Quality Specialist BD & Operations (Fleet)

Job Summary

The Quality Specialist ensures that all restaurant partners, riders, hubs, and fleet equipment meet Klik’s health, operational, and professional standards. The role focuses on maintaining high-quality food preparation, packaging, vendor performance, rider behavior, and fleet management to enable safe, efficient, and reliable deliveries.

Key Responsibilities

• Conduct vendor visits and mystery audits in case of duplicate incidents (cancellation, decline)
• Assess packaging quality, food handling, and preparation time accuracy
• Evaluate vendor familiarity with Klik systems, app, and tablet usage
• Follow up with vendors on quality standards and implement corrective actions
• Report vendor performance for corrective action and follow-up implementation
• Support and coordinate with BD team and vendors to fill operational gaps
• Visit restaurants on schedule and conduct inspections
• Conduct hub spot-checks for cleanliness, branding, and rider presence
• Observe rider behavior including uniform, bag condition, and phone usage
• Inspect fleet equipment such as battery stations, thermal bags, and bikes
• Report non-compliance to Fleet Operations for retraining
• Track rider performance trends and recommend improvements

Qualifications

• Bachelor’s degree in Business, QA, Management, Marketing, Fleet or Logistics Management, or related field
• Strong communication and reporting skills
• Attention to detail and ability to identify root causes
• Understanding of KPIs and performance monitoring
• Comfortable working in the field (hubs, streets)
• Observant and detail-oriented

Experience

• Minimum 1 year of experience in a delivery or operations-focused company

Skills & Expertise

• Detail-oriented
• Observing and analyzing emotions
• Strong communication skills
• KPI understanding and reporting

Skills Required:

• Logistics / Supply / Chain
• Sales / Marketing / Business / Management