Senior Customer Service Supervisor (Female candidates only)

Job Summary

On behalf of our client, a well-known Eye Clinic, we are seeking a qualified and confident Senior Customer Service Supervisor. The ideal candidate will be responsible for:

• Supervising the customer service team
• Ensuring smooth daily operations
• Delivering excellent client care

Key Responsibilities

• Supervise and guide customer service staff to ensure professional and efficient service delivery.
• Handle client inquiries, appointments, and feedback with care and professionalism.
• Oversee front desk operations and ensure smooth client flow within the clinic.
• Coordinate with medical and administrative staff to enhance patient experience.
• Monitor service quality and implement improvements when necessary.
• Train, motivate, and evaluate customer service personnel.
• Handle escalated client concerns and ensure timely resolution.

Qualifications

• BA Degree or Diploma in Marketing, Business Administration, or related fields.
• Maximum of 4 years of proven experience in customer service, preferably in hospitals, health centers, or clinics.
• Strong leadership, communication, and problem-solving skills.
• Excellent interpersonal and client-handling abilities.
• Ability to multitask and work efficiently in a busy healthcare environment.
• Professional appearance and positive attitude.

Skills Required:

• Sales / Marketing / Business / Management