Test Day Delivery And Logistics Coordinator

Job Requirement

Role Purpose

The purpose of this role is to ensure effective and efficient delivery of Exams.

To manage Venue Supervisor engagement, relationship and performance.

To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services.

To be point of contact for Venues/Venue Supervisors on the day.

This role will be required to work test days which will involve weekend work as part of the contracted hours.

Main Responsibilities

• Play a central role in planning and delivering successful Test Days.
• Coordinate activities in line with BC processes and work closely with Cluster Operations and the Operations Manager.
• Organise resources effectively, often operating at short notice.
• Monitor performance through dashboards and operational tools.
• Deploy engagement plans for Venue Staff.
• Support the selection of suitable venues and supervisors.
• Ensure exam materials are received, handled, and stored securely.
• Set clear performance expectations while maintaining positive working relationships.
• Act as a key point of contact for customer enquiries and venue-related issues.
• Resolve concerns where possible and escalate complex matters appropriately.
• Identify complaints, resourcing, logistical, or technical challenges and coordinate solutions.
• Work with the Operations Manager and wider teams to deliver timely resolutions.
• Build strong relationships with Venue Staff and internal colleagues.
• Manage risk and compliance on the ground during Test Days.
• Lead contingency planning and support investigations or compliance activities.
• Follow safeguarding, security, anti-fraud, and corporate risk procedures.
• Provide structured reporting and analysis on operational performance.
• Lead Test Day review meetings and agree corrective actions.
• Manage and prioritise workload across multiple workstreams.
• Coordinate colleagues or external partners to deliver tasks to agreed standards and timelines.

Qualification

• Undergraduate degree or equivalent qualification/experience.
• Experience working in a busy operational environment delivering high levels of customer service.
• Ability to ensure compliance, risk and security standards are monitored and maintained.
• Written and verbal proficiency in English is required.

Desirable Qualification

• Post-graduate qualification.
• Experience working in Exams.
• Experience in supporting the delivery of computer-based exams.

Skills Required:

• Any / Field
• Customer / Service / Secretarial
• Sales / Marketing / Business / Management