Project Manager SDM & Signalling Core at Nokia

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Project Manager SDM & Signalling Core

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Employer: Nokia

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 3 years ago

Deadline: Submission date is over

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About Nokia   We create the critical networks and technologies to bring together the world’s intelligence, across businesses, cities, supply chains, and societies. With our commitment to innovation and technology leadership, driven by the award-winning Nokia Bell Labs, we deliver networks at the limits of science across mobile, infrastructure, cloud, and enabling technologies. Adhering to the highest standards of integrity and security, we help build the capabilities we need for a more productive, sustainable, and inclusive world.     About Nokia Software   Nokia Software is the leading solutions provider in the telecoms software market helping to drive large-scale service and network operations automation and digital business transformation in support of customer migrations to 5G. Built on Nokia’s cloud-native Common Software Foundation (CSF), Nokia’s multi-vendor and multi-network software solutions enrich and secure user experiences; automate operations and infrastructure; and enable new revenue streams and cost efficiencies.  

The Customer Project Manager is accountable for an external customer program (collection of projects managed together for business benefits) or project for an assigned product and/or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered within the scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success concerning external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.

Key Tasks & Responsibilities:

• Manages customer program (collection of projects managed together for business benefits) or project* for a defined product and/or service scope for a medium / large and/or complex customer contract with medium / high-risk probability.
• Contract might be defined as a key project by BG/market. Delivers the operational and project single/multiple BG / BUs scope to the customer.
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines, and the PM@Nokia methodology.
• Plans customer projects and keeps plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule, and quality (CSSQ).
• Assures consistency among project financial, product, and service forecast activities.
• Participates in pre-sales and sales process activities.
• Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
• Ensures handover from Sell to Execute and from Delivery to Care is done and monitors progress against it.
• Ensures project contract management process is initiated and executed.
• Defines the customization of any global operational processes together with a relevant point of contact to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and all stakeholders.
• Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
• Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
• Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls, and reports KPIs defined in the customer contract.
• Ensures data in all project-related tools and repositories are kept up-to-date and with high quality.
• Conducts thorough risk management for all project risks and opportunities.
• Seeks to define new opportunities to expand and renew contracts with the customer.
• Leads the project team and may perform some line manager responsibilities.
• Completes the project closure and/or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programs as collections of projects managed together for business benefits which may contain an ongoing operations business)

Competencies:

• Project Management
• Risk Management
• Quality Management
• Change Management
• Communication and Public Speaking
• Cost Management
• Consultative Selling
• Customer Focus
• Builds Effective Teams
• Drives Results

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