Branch Business Relationship Manager

Job Summary

The Branch Business Relationship Manager - IFB will plan, organize, lead, and control business development activities within the branch team in the assigned region. Branch Business Relationship Manager - IFB will be responsible for attracting, deepening and managing financial relationship to meet deposit and Interest Free Financing and Investment growth goals, achieve business growth for the Bank in the IFB market segment, promote and sell other products and services of the Bank to enhance value-add relationship with existing customers.

Academic and Professional Qualifications

• Bachelor’s degree in business administration, banking, finance or related field.
• Diploma/Certificate in Islamic banking, finance or related field is an added advantage.

Experience

• Minimum of six (6) years relevant experience.

Functional/Technical Competencies

• Demonstrate an in-depth understanding of Interest Free Banking (IFB) operations, IFB Deposit & Investment/financing products.
• Good Knowledge of IFB mode of finance/investments, Shari’ah principles and associated risks.
• Knowledge and experience in modern sales and marketing practices in financial services industry.
• Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
• Extensive banking background, including understanding credit, risk management, and compliance requirements.
• Project management skills.

Leadership Competencies

• Result driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization's success.
• Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.
• Customer insight: The ability to understand and anticipate the needs, preferences, and behaviors of customers to drive business success. Foster collaborations and maintain partnerships with stakeholders to achieve common goals.
• Partnership engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.
• Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.
• Risk management: Ability of leaders to identify, assess, and mitigate potential risks that could impact their organization's objectives or operations.
• Digital savviness: Ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.
• Emotional intelligence (EI): Ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.
• Decisiveness: The ability to prioritize and effectively allocate resources and make investment decisions to enhance accessibility and build organizational capabilities (people, process and technology).

Behavioral Competencies

• Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
• Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.
• Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
• Commitment to always finding ways to do things better.
• Ability to move quickly and easily.
• Ability to adapt to change and meet new demands quickly.
• Demonstrate readiness to collaborate and build sustainable relationships with stakeholders.
• Understand and share the feelings, perspectives, and experiences of customers.
• Consistently utilizing data to drive work and make informed decisions.
• Conducting oneself with competence, integrity, and respect in a work setting.
• Embracing diversity, respecting unique identities, and fostering belonging.
• Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Skills Required:

• Accounting / Finance
• Sales / Marketing / Business / Management