Branch Manager

Job Summary

The Branch Manager II is responsible for planning, organizing, directing, coordinating, and controlling the overall business operations of the branch. The role ensures the effective utilization of human, financial, and material resources, oversees financial and administrative operations, delivers high-quality customer service, manages branch personnel, and ensures compliance with company policies, procedures, and applicable laws while achieving the branch's operational and business objectives.

Academic Qualification

• Master's Degree in Economics, Management, Accounting, or other Business-related fields.
• OR Bachelor's Degree in Economics, Management, Accounting, or other Business-related fields.

Experience

• Master's Degree holders: Minimum of 7 years of relevant work experience.
• Bachelor's Degree holders: Minimum of 9 years of relevant work experience.

Key Responsibilities

• Plan, organize, direct, coordinate, and control the overall business operations and activities of the branch.
• Implement company policies, procedures, labor laws, and internal regulations within the branch.
• Ensure the effective utilization of human, financial, material, and other resources allocated to the branch.
• Execute assignments, directives, and operational activities delegated by the Head Office.
• Ensure efficient and effective customer service delivery in accordance with contractual agreements.
• Prepare branch operational plans and annual budget proposals for management review.
• Handle customer complaints, staff inquiries, and operational issues, escalating matters when necessary.
• Manage branch properties, facilities, security services, fund administration, and related operational activities.
• Coordinate recruitment, orientation, training, deployment, and probation follow-up of outsourced personnel.
• Maintain and update personnel records and employee databases.
• Administer employee performance management, compensation, disciplinary actions, and leave management.
• Identify staff training needs and coordinate employee development programs.
• Approve financial documents, including payment vouchers, purchase requisitions, and store issue vouchers within delegated authority.
• Ensure financial transactions are accurately recorded, balanced, and closed on time.
• Monitor branch cash operations and ensure adequate cash availability.
• Conduct staff performance evaluations and support employee development initiatives.
• Implement audit recommendations and promptly resolve identified discrepancies.
• Maintain proper custody of branch documents, personnel files, and company records.
• Prepare and submit regular and special operational and performance reports.
• Promote continuous improvement, efficient resource utilization, and a positive working environment.
• Perform other related duties assigned by the immediate supervisor.

Required Competencies

• Thorough knowledge of business and financial management practices.
• Strong understanding of the company's financial policies and regulations.
• Ability to coordinate, motivate, and lead teams effectively.
• Strong analytical, communication, and interpersonal skills.
• Basic computer application skills.

Skills Required:

• Accounting / Finance
• Economics / Statistics
• Sales / Marketing / Business / Management