Branch Manager I

Qualification: BA Degree from a recognized higher learning institution in Accounting & Finance, Banking & Finance, Management, Marketing Management, or a related field of study.

Experience: Minimum of 7 years of relevant work experience, with at least 2 years of service in a supervisory or leadership position.

Required Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication, interpersonal, and customer relationship management skills.
• Good understanding of banking, financial services, and branch operations.
• Strong business development and marketing skills.
• Excellent analytical, decision-making, and problem-solving abilities.
• Ability to manage branch performance and achieve business targets.
• Strong knowledge of risk management, compliance, and internal control procedures.
• Proficiency in Microsoft Office applications and banking systems.
• Ability to work under pressure and manage multiple priorities effectively.
• Strong organizational and planning skills.

Duties and Responsibilities:

• Plan, organize, direct, and control the overall activities of the branch.
• Lead and supervise branch employees to ensure efficient and effective service delivery.
• Ensure the achievement of branch business targets, including deposits, loans, customer growth, and profitability.
• Promote the institution’s products and services to existing and potential customers.
• Develop and maintain strong relationships with customers, business communities, and stakeholders.
• Monitor branch performance and implement strategies to improve productivity and operational efficiency.
• Ensure compliance with organizational policies, procedures, regulatory requirements, and risk management guidelines.
• Review and approve branch transactions within delegated authority limits.
• Monitor loan portfolio quality and support credit administration activities.
• Ensure proper cash management and safeguard branch assets and resources.
• Prepare and submit periodic operational, financial, and performance reports.
• Handle customer complaints and ensure timely resolution of service issues.
• Identify business opportunities and implement strategies to expand the branch customer base.
• Conduct staff performance evaluations and provide coaching, mentoring, and development support.
• Maintain a high standard of customer service and operational excellence.
• Ensure effective implementation of internal controls and audit recommendations.
• Represent the institution in business and community engagements within the branch area.
• Perform other duties assigned by the immediate supervisor or management.

Skills Required:

• Accounting / Finance