Branch Manager II

Position Summary

The job holder is responsible for planning, coordinating, leading, and controlling the banking activities of a branch. Key responsibilities include:

• Leading branch sales and customer service initiatives
• Providing excellent banking services for customers
• Participating in community activities
• Managing and training branch employees
• Overseeing financial status and preparing reports

Key Duties and Responsibilities

• Identify and develop new sources of business to acquire and recruit new customers.
• Retain existing customers by maintaining rewarding relationships.
• Engage branch staff to reinforce customer relations and promote service culture.
• Develop good relationships with the community and financial institutions.
• Prepare schedules for regular meetings with corporate customers.
• Develop and monitor bank sales strategies for competitive advantage.
• Provide innovative inputs to enhance branch efficiency and increase revenues.
• Represent the bank in social and official affairs.
• Implement strategies for quality services and customer recruitment.
• Manage and monitor loan portfolios and suspense accounts.
• Ensure proper communication of policies and procedures to staff.
• Ensure effective utilization of branch resources.
• Ensure compliance with rules and regulations.
• Prepare financial statements and operational reports.
• Check daily cash balances against journals and ledgers.
• Keep custody of revenue stamps and loan documents.
• Document and interpret complicated financial information for clients.
• Provide guidance on operational matters to branch members.
• Lead and develop talent through mentoring and coaching.
• Identify performance gaps and arrange necessary training.
• Define and cascade KPIs to employees.
• Conduct periodic performance evaluations and take necessary actions.
• Perform any other tasks as assigned by the supervisor.

Qualification, Work Experience, and Required Competencies

Qualification

BA or MA/MSc Degree in Accounting, Finance, Management, Business Management, Economics, or related fields.

Work Experience

7 years of relevant banking experience, including at least 1 year in supervisory roles such as Branch Manager or similar positions.

Required Competencies

• Familiarity with retail banking products (savings accounts, loans, etc.).
• Ability to evaluate loan applications and assess creditworthiness.
• Knowledge of risk assessment frameworks and techniques.
• Awareness of local and international banking laws.
• Proficiency with CRM tools for customer interactions.
• Ability to develop sales strategies and set targets.
• Skills in analyzing market trends and identifying growth opportunities.
• Knowledge of daily branch operations and security protocols.
• Familiarity with core banking systems and management tools.
• Experience in managing and motivating diverse teams.
• Skills in identifying training needs and coaching employees.
• Ability to address conflicts effectively.

Skills Required:

• Accounting / Finance
• Economics / Statistics
• Sales / Marketing / Business / Management