Business Intelligence Development And Operations Specialist

Job Description

About Us

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future

Responsibilities

Key Accountabilities and Decision Ownership:

• Develop, maintain, and support robust ETL processes using tools such as Microsoft SSIS, ensuring reliability, performance, and error handling in production environments.
• Design and maintain reports and data extracts from Oracle Database and other disparate data sources to support operational and analytical needs.
• Develop high-availability, scalable applications and actively monitor their performance to ensure optimal operation.
• Create prototypes and proof of concepts to validate technical solutions and support rapid innovation.
• Ensure all solutions are deployed and released through controlled processes, with proper versioning, documentation, and rollback plans in place.
• Translate business requirements and complex problems into innovative, scalable technical solutions that are maintainable in productionBudget owned: Functional Budget
• Participate in user research and usability testing to inform development and operational improvements from an end-user perspective.
• Create and maintain unit, integration, and functional tests, and contribute to ongoing system monitoring, logging, and incident response procedures to ensure operational continuity.

Qualifications

• BSc/BA in Computer Science, Information Technology, Engineering, or relevant field
• Background in data warehouse design (e.g., dimensional modelling)
• In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework.
• Familiarity with BI technologies (e.g., Microsoft Power BI)
• Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)
• Proven abilities to take initiative and be innovative
• Analytical mind with a problem-solving aptitude

Skills Required:

• Computer / Software / It / Data
• Electrician / Electronics / Electrical / Engineering