Position Title: Crm Representative
Employer: Lovegrass Agro-Processing Plc
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 2 months ago
Deadline: Submission date is over
Job Summary
Lovegrass Ethiopia is seeking a highly motivated and customer-focused CRM Representative to join our team. This role requires excellent communication skills, and strong customer handling abilities. The ideal candidate will play a key role in managing customer inquiries, resolving issues, and ensuring an exceptional customer experience for our global markets.
Reporting: To the CRM Manager
Responsibilities
- Handle inbound and outbound customer inquiries through phone, email, chat, and CRM systems.
- Provide timely, accurate, and professional responses across multiple channels.
- Manage and update customer information in the CRM platform.
- Follow up on customer complaints, feedback, and requests to ensure resolution.
- Coordinate with the sales, operations, and logistics teams to support order processing and customer service workflows.
- Generate customer service reports and track KPIs.
Qualifications
- BA degree or above in Customer Service, Marketing, or a related discipline from any recognized institution.
- 1 year of proven experience in customer service, CRM operations, or related roles preferably in FMCG, or e-commerce.
- Proficiency in English, Tigrigna, and Amharic (spoken and written).
- Excellent communication, interpersonal, and problem-solving skills.
- Good computer skills, including Microsoft Office, and email systems.
- Strong customer empathy and active listening skills.
- Ability to multitask and work in a fast-paced environment.
