Crm Representative Role Available

Job Summary

Lovegrass Ethiopia is seeking a highly motivated and customer-focused CRM Representative to join our team. This role requires excellent communication skills, and strong customer handling abilities. The ideal candidate will play a key role in managing customer inquiries, resolving issues, and ensuring an exceptional customer experience for our global markets.

Reporting: To the CRM Manager

Responsibilities

• Handle inbound and outbound customer inquiries through phone, email, chat, and CRM systems.
• Provide timely, accurate, and professional responses across multiple channels.
• Manage and update customer information in the CRM platform.
• Follow up on customer complaints, feedback, and requests to ensure resolution.
• Coordinate with the sales, operations, and logistics teams to support order processing and customer service workflows.
• Generate customer service reports and track KPIs.

Qualifications

• BA degree or above in Customer Service, Marketing, or a related discipline from any recognized institution.
• 1 year of proven experience in customer service, CRM operations, or related roles preferably in FMCG, or e-commerce.
• Proficiency in English, Tigrigna, and Amharic (spoken and written).
• Excellent communication, interpersonal, and problem-solving skills.
• Good computer skills, including Microsoft Office, and email systems.
• Strong customer empathy and active listening skills.
• Ability to multitask and work in a fast-paced environment.