Customer Relations Officer

About the Company

Miseso Interior Design is a creative and client-focused interior design firm dedicated to delivering stylish, functional, and personalized spaces for our clients. We pride ourselves on strong client engagement and excellent service.

Requirements

• Female candidate (married preferred)
• Bachelor’s degree in Business, Communications, Marketing, Hospitality, or related field
• 2–5 years of experience in customer service or client relations
• Excellent communication skills (Amharic & English)
• Professional, well-organized, and client-oriented
• Strong interpersonal skills and positive attitude
• Proficient in MS Office (Word, Excel, Outlook)
• Ability to handle customer inquiries, feedback, and follow-ups
• Good problem-solving and time-management skills

Key Responsibilities

• Greet and assist clients in person and by phone/online
• Respond to customer inquiries with accuracy and professionalism
• Build and maintain strong client relationships
• Manage customer feedback, comments, and complaints
• Coordinate appointments and client follow-ups
• Support sales team with customer updates and client records
• Maintain customer database and file documentation

What We Offer

• Competitive salary
• Professional working environment
• Opportunities for growth and development
• Respectful and supportive team culture

Skills Required:

• Communication / Pr / Journalism
• Hotel / Tourism
• Sales / Marketing / Business / Management