General Manager

Job Description:

As the General Manager of E-Commerce Marketplace, you will be instrumental in managing and growing Ashewa.com's e-commerce division. Your primary goal will be to drive revenue by overseeing digital marketing strategies, fostering vendor relationships, managing account operations, and optimizing product delivery processes. You will lead a dynamic team, implement efficient operational practices, analyze key performance metrics, and ensure the smooth execution of commercial operations to boost sales growth, enhance vendor satisfaction, and optimize platform performance.

Key Responsibilities:

• Strategic Leadership: Develop and implement the e-commerce strategy in alignment with Ashewa.com’s overall business goals to drive growth and profitability.
• Team Management: Recruit, lead, mentor, and inspire a cross-functional team to meet performance objectives while promoting a culture of collaboration and innovation.
• Digital Marketing Oversight: Manage and enhance digital marketing campaigns across various channels (SEO, SEM, social media, email marketing) to increase brand visibility and drive traffic to the platform.
• Vendor Management: Establish and nurture strong relationships with vendors to ensure high-quality product offerings, competitive pricing, and timely deliveries.
• Account Operations: Oversee daily account operations, ensuring all processes are efficient and effectively meet customer needs.
• Performance Analysis: Analyze key performance indicators (KPIs) and metrics to evaluate the success of marketing initiatives, sales strategies, and operational processes; make data-driven decisions to enhance performance.
• Revenue Growth: Drive increased order volume, sales revenues, and other key metrics through targeted initiatives and strategic partnerships.
• Customer Experience Enhancement: Continuously identify opportunities to improve the customer shopping experience through feedback collection, user experience enhancements, and service excellence.
• Budget Management: Develop and manage budgets for the e-commerce unit, ensuring optimal resource allocation to maximize ROI.
• Market Trends Monitoring: Stay updated on industry trends, competitor activities, and emerging technologies to maintain Ashewa.com’s competitive advantage.

What We Offer:

• Competitive salary with performance-based bonuses.
• Opportunities for professional growth and development.
• A collaborative work environment that values innovation and creativity.
• Employee discounts on products and services available on Ashewa.com.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.
• Proven experience (8+ years) in e-commerce management or a similar role within a fast-paced digital environment.
• Strong knowledge of digital marketing strategies and tools.
• Excellent leadership skills with a successful track record of managing cross-functional teams.
• Analytical mindset with experience in data analysis and performance metrics.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment while adapting to changing priorities.
• Passion for e-commerce and a dedication to delivering outstanding customer service.

Skills Required:

• Sales / Marketing / Business / Management