Head of Client Relations (Female Candidates Only) at GeezJobs (Recruitment Department)

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Head of Client Relations (Female Candidates Only)

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Employer: GeezJobs (Recruitment Department)

Employment: Full-Time | Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 3 weeks ago

Deadline: Submission date is over

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Job Summary

On behalf of our client, We are seeking a dynamic, experienced, and emotionally intelligent Head of Client Relations to lead and enhance our client engagement strategy within our client's health center.

Key Responsibilities

• Lead and manage the Client Relations department to ensure exceptional service delivery and client satisfaction.
• Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and empathy.
• Supervise and mentor a team of client service officers, receptionists, and support staff.
• Develop client feedback mechanisms and use insights to continuously improve service standards.
• Resolve complex client issues swiftly and efficiently while maintaining a calm, solution-focused approach.
• Collaborate with clinical and administrative teams to coordinate client-centered care.
• Train staff on customer service best practices tailored to the healthcare setting.
• Monitor and report on KPIs related to client satisfaction, response time, and service quality.
• Manage service operations effectively even under high-stress or high-volume conditions.
• Represent the client voice in management meetings and policy development.

Required Qualifications & Skills

• Minimum 4 years of proven leadership and management experience in a healthcare or health center setting.
• Strong background in client services, patient care coordination, or similar roles.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to lead a team, make quick decisions, and manage pressure with composure.
• Demonstrated emotional intelligence, empathy, and professionalism in handling client interactions.
• Strong organizational skills with an ability to multitask and prioritize in a fast-paced environment.
• Proficiency in client relationship software and general office tools (e.g., MS Office).
• Bachelor’s degree in Health Management, Business Administration, or related fields is preferred.

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