IT Technical Support Officer

Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.
• Minimum of 2 years of experience in IT Support, Technical Support, System Administration, or a related role.
• Knowledge of Windows and Linux operating systems.
• Basic understanding of SQL databases and API integrations.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and teamwork abilities.
• Experience in Sports Betting, iGaming, FinTech, or Payment Systems is an advantage.

Key Responsibilities:

• Provide technical support for web, mobile, and back-office systems to ensure uninterrupted operations.
• Investigate and resolve issues related to customer accounts, deposits, withdrawals, bonuses, and transactions.
• Monitor platform performance and proactively identify system issues and operational risks.
• Troubleshoot application, network, and integration-related problems to maintain service availability.
• Support payment gateway integrations and manage payment-related incidents effectively.
• Assist with KYC verification processes, account management, and operational support activities.
• Document, track, and escalate technical issues when necessary to ensure timely resolution.
• Collaborate with Operations, Customer Support, and Development teams to improve system performance and user experience.
• Participate in system testing, validation, and deployment activities for new features and updates.
• Maintain technical documentation, troubleshooting guides, and incident reports.
• Support continuous improvement initiatives to enhance platform reliability and operational efficiency.
• Ensure compliance with internal technical standards, security procedures, and operational policies.

Skills Required:

• Computer / Software / It / Data