Computer Zone Trading PLC
Verified
IT Technical Support Officer
Addis Ababa - Ethiopia
full-time
permanent
Posted
1 hour ago
Experience
2 Years
Deadline
Jul. 25, 2026 (30 days left)
Qualifications:
- Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.
- Minimum of 2 years of experience in IT Support, Technical Support, System Administration, or a related role.
- Knowledge of Windows and Linux operating systems.
- Basic understanding of SQL databases and API integrations.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and teamwork abilities.
- Experience in Sports Betting, iGaming, FinTech, or Payment Systems is an advantage.
Key Responsibilities:
- Provide technical support for web, mobile, and back-office systems to ensure uninterrupted operations.
- Investigate and resolve issues related to customer accounts, deposits, withdrawals, bonuses, and transactions.
- Monitor platform performance and proactively identify system issues and operational risks.
- Troubleshoot application, network, and integration-related problems to maintain service availability.
- Support payment gateway integrations and manage payment-related incidents effectively.
- Assist with KYC verification processes, account management, and operational support activities.
- Document, track, and escalate technical issues when necessary to ensure timely resolution.
- Collaborate with Operations, Customer Support, and Development teams to improve system performance and user experience.
- Participate in system testing, validation, and deployment activities for new features and updates.
- Maintain technical documentation, troubleshooting guides, and incident reports.
- Support continuous improvement initiatives to enhance platform reliability and operational efficiency.
- Ensure compliance with internal technical standards, security procedures, and operational policies.
Skills Required:
- Computer / Software / It / Data
How to Apply
Interested and qualified applicants should submit their CV, Cover letter, and relevant documents via email:
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