OFR Team Leader

Job Purpose:

Coordinate implementation of OFR Ops/CS strategy and plans to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.

In this Ocean Freight Team Leader position

• Coordinate implementation of OFR Ops/CS strategy and plans in line with business strategy and requirements, corporate guidelines and policies
• Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team’s resources, and meet work schedules and targets to provide ocean freight services for internal and external customers
• Contribute to developing, maintaining, and achieving ocean freight productivity targets
• Assist in developing and executing plans for ocean freight products in areas such as perishables, pharmaceuticals, aviation, etc.
• Seek opportunities to expand business with new clients and continuously improve in-house customer services
• Develop close business relationships with existing clients and achieve a desired level of customer retention
• Keep track of account performance, prepare and provide monthly reports to management
• Establish and develop business relationships with customers through regular customer visits
• Contribute to the development of shipping tenders and ensure on-time submission on relevant documents
• Promptly respond to pricing enquiries in an efficient and competitive manner, and timely and accurately update local tariff
• Implement all facets of inbound and outbound documentation for all services
• Contribute to processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
• Detect issues and opportunities, and implement improved practices for OFR Ops/CS focusing on increasing effectiveness and efficiency

In area of OFR product:

• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents

Stakeholders:

• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Build strong, trusting relationships with DPDHL managers
• Extensive contact with other specialist departments
• Cooperate with and coordinate 3rd parties e.g. external service providers

Now, here is what we need from you!

• In-depth freight forwarding knowledge
• Sound knowledge in Ocean Freight and customs
• High level of attention to detail
• Good Interpersonal skills
• Planning and organizing skills
• Business Processes skills
• Project Management
• Presentation skills
• In-depth freight forwarding knowledge
• Microsoft Office applications
• Excellent command of the English language (both written and verbal)

Cargowise experience

• Experience: 5 years relevant industry experience
• Education: Degree in Logistics or equivalent

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Skills Required:

• Logistics / Supply / Chain