Sales And Marketing Officer

About the Company

AddisFly is a premier travel agency based in Addis Ababa, Ethiopia, specializing in aviation, flight reservations, ticket bookings, visa services, and comprehensive travel packages. Our mission is to provide seamless travel experiences and exceptional customer service to our clients.

Industry: Travel & Tourism

About the Role

We are seeking a dynamic, customer-focused, and highly motivated Sales & Marketing Officer to join our Travel Agency team. The ideal candidate will be responsible for generating sales, promoting travel products, building strong client relationships, and supporting overall marketing activities. This role requires strong communication skills, deep knowledge of travel products, and the ability to work in a fast-paced travel industry environment.

Key Responsibilities

Sales Activities

• Sell domestic and international flight tickets.
• Promote and sell travel packages, hotel bookings, tours, and insurance.
• Achieve monthly and quarterly sales targets.
• Respond to client inquiries and prepare price quotations.
• Upsell and cross-sell related travel services.

Marketing & Promotion

• Plan and implement digital marketing campaigns.
• Manage social media platforms and promote travel offers.
• Conduct market research and identify new sales opportunities.
• Prepare promotional materials and travel product descriptions.
• Enhance brand awareness through targeted campaigns.

Customer Service & Relationship Management

• Provide exceptional customer service with professionalism.
• Maintain strong relationships with clients (individual and corporate).
• Handle complaints, feedback, and customer follow-ups.
• Ensure timely communication and support throughout the travel process.

Operational Support

• Coordinate with airlines, hotels, and travel partners.
• Ensure accurate booking, invoicing, and documentation.
• Prepare daily/weekly sales reports and updates.
• Support travel operations team when needed.

Key Competencies & Skills

• Strong sales and negotiation skills
• Knowledge of travel products, destinations, and industry trends
• Excellent communication and customer-service skills
• Digital marketing and social media management capability
• Ability to use GDS systems (Galileo, Amadeus) is an advantage
• Attention to detail and good time management
• Proactive, result-oriented, and able to work under pressure

Qualifications

• BA degree in Marketing, Tourism Management, Business Administration, or related field.
• At least 1–3 years of experience in sales/marketing; experience in the travel industry is highly desirable.
• Experience with GDS (Galileo, Amadeus/Sabre) is an added advantage.
• Strong computer skills (MS Office, social media tools).

What We Offer

• Competitive salary
• Professional development and training opportunities
• Dynamic and supportive work environment
• Opportunities to grow in the travel and tourism sector