Senior Digital Payment Devices Administrator

Job Summary

The Senior Digital Payment Devices Administrator is responsible for the administration, monitoring, maintenance, and operational support of the Bank's digital payment devices, including ATMs, POS terminals, and other electronic payment channels. The role ensures the availability, reliability, security, and optimal performance of these devices through effective installation, configuration, maintenance, incident management, vendor coordination, and system enhancements.

The role holder is also responsible for managing the network connectivity and communication services required for digital payment devices and ensuring compliance with regulatory requirements, industry standards, and the Bank's policies while collaborating with internal and external stakeholders to deliver secure, efficient, and uninterrupted digital payment services.

Key Responsibilities

• Administer, monitor, and maintain digital payment devices including ATMs, POS terminals, and other electronic payment channels.
• Ensure availability, reliability, security, and optimal performance of digital payment devices.
• Install, configure, upgrade, and maintain payment devices and related systems.
• Monitor device performance and system health to identify and resolve operational issues.
• Provide incident management support, including investigation, troubleshooting, and resolution of payment device issues.
• Perform root cause analysis for recurring incidents and implement preventive measures.
• Coordinate with vendors and service providers for technical support, maintenance, and system enhancements.
• Manage network connectivity and communication services required for digital payment devices.
• Support system recovery activities during failures or service interruptions to minimize business impact.
• Ensure compliance with regulatory requirements, industry standards, and Bank policies.
• Collaborate with internal teams and external stakeholders to deliver secure and uninterrupted digital payment services.
• Maintain technical documentation, operational reports, and system records.

Educational Qualification

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or any other equivalent field.

Work Experience

• Minimum of five (5) years of relevant experience.

Functional/Technical Competencies

• Incident and Problem Management: Ability to monitor system logs, respond to incidents, perform root cause analysis for recurring issues, and develop preventive solutions.
• Hardware and Peripheral Support Expertise: Knowledge and experience in maintaining and troubleshooting physical infrastructure, payment devices, and related peripheral equipment.
• System Recovery Knowledge: Ability to perform recovery activities during system failures or outages while ensuring minimal impact on business operations.
• Digital Payment Systems: Understanding of ATM, POS, and electronic payment channel operations and support requirements.
• Network Management: Knowledge of network connectivity and communication services supporting digital payment devices.

Behavioral Competencies

• Collaboration: Demonstrates effective communication, teamwork, dependability, and engagement.
• Team Work: Collaborates and communicates effectively, allowing team members to share strengths and expertise to achieve common goals.
• Engagement: Shows active dedication and involvement in organizational initiatives, projects, culture, and values.
• Communication: Clearly exchanges information and ideas to ensure shared understanding.
• Adaptability: Adjusts effectively to changing situations without disrupting operations.
• Continuous Improvement: Continuously identifies opportunities to improve processes and services.
• Agility: Ability to respond quickly and effectively to changing business and technical requirements.
• Responsiveness: Ability to adapt and respond efficiently to new demands and challenges.
• Customer Centricity: Understands customer needs and focuses on delivering reliable and quality services.
• Relationship Management: Builds and maintains sustainable relationships with stakeholders.
• Empathy: Understands and considers the perspectives and experiences of customers and colleagues.
• Data Driven: Utilizes data and analysis to support decision-making.
• Respect: Demonstrates respect toward teams, customers, and stakeholders.
• Professionalism: Conducts work with competence, integrity, and respect.
• Inclusivity: Embraces diversity and promotes a respectful working environment.
• Genuineness: Maintains authenticity, transparency, and honesty in professional interactions.

Skills Required:

• Computer / Software / It / Data