Protection Officer - Case Management Supervisor (Sheraro) at Danish Refugee Council (DRC)

Protection Officer - Case Management Supervisor (Sheraro)

Employer: Danish Refugee Council (DRC)

Employment: Full-Time | Contract

Place of Work: Sheraro - Ethiopia

Posted date: 1 day ago

Deadline: April, 30/2025 (13 days left)

Under the direct guidance and supervision of the protection manager and case management specialist, the GBV Case Management Supervisor will be primarily responsible for ensuring the quality, effectiveness, and technical soundness of GBV case management services provided by caseworkers. The supervisor will work to strengthen the technical capacity of the case management team, ensure proper documentation and adherence to standards, and promote staff well-being and professional development.

Your main duties and responsibilities will be:

• Provide ongoing technical guidance and mentorship to GBV caseworkers, ensuring adherence to GBV case management principles, the Inter-Agency GBV Case Management Guidelines, and survivor-centred approaches.
• Promote staff well-being by creating a supportive environment and facilitating regular debriefings and reflective practices.
• Conduct individual supervision sessions with each GBV caseworker on a weekly basis, dedicating at least one hour per session to review case progress, discuss challenges, and provide technical feedback.
• Facilitate bi-weekly case management team meetings to encourage peer learning, case conferencing, and team cohesion.
• Perform a thorough review of case files on a bi-weekly basis to ensure the quality, accuracy, and confidentiality of documentation.
• Conduct regular capacity assessments of GBV caseworkers, identify strengths and gaps, and develop targeted action plans to address performance and learning needs.
• Develop monthly supervision plans in collaboration with each caseworker to prioritize follow-up, capacity building, and mentoring activities.
• Monitor the quality and consistency of data entry into systems, ensuring accurate reporting and data protection protocols are followed.
• Provide direct supervision and mentoring to case management staff, enhancing their technical competencies.
• In collaboration with Case Mgt Specialist, identify training needs and develop capacity-building plans for staff and volunteers involved in GBV case management.
• Deliver training sessions, coaching, and on-the-job support to strengthen staff and volunteers’ understanding of GBV principles, case management, psychosocial support, referral pathways, and documentation.
• Provide direct case management support for complex, high-risk, or sensitive cases that require advanced intervention or where additional support is necessary.
• Ensure that all interventions uphold the safety, dignity, and confidentiality of survivors and adhere to best practices in survivor-centred response.
• Undertake any other protection-related tasks as assigned by the Protection Manager and case Mgt specialist, including support in assessments, coordination, reporting, or community-based protection activities as needed.

Reporting and administrative responsibilities

• Ensure the maintenance and regular update of case management database and other relevant trackers;
• Responsible for entering client data on the DRC Case Management IM system or excel forms (as appropriate) in a timely manner
• Ensure all case management relevant materials are procured in time and quality
• Responsible to compile case management weekly/monthly and annually reports.

About you:

Experience and technical competencies: (include years of experience)

• Minimum of 2 years of experience in GBV case management, preferably with an international humanitarian organization.
• Demonstrated organizational skills and ability to work in complex and difficult circumstances.
• Field experience in emergency context is highly desirable
• High level of personal initiative, analytical skills and pro-active problem solving.
• Demonstrated people’s management skills. Strong interpersonal skills and ability to develop and maintain working relationships across the organization.
• Be a team player
• Cultural sensitivity, and commitment and understanding of the values of DRC. Good communication skills.
• Commitment to learning and implementing organizational policies and procedures
• Proven ability to prioritize tasks and meet deadlines
• A sensitive approach to external representation

EDUCATION: (include certificates, licenses, etc.)

• University degree in social work, social science, law or other relevant field from a recognized institution

LANGUAGE: (indicate fluency level)

• Good proficiency in written and spoken English, Amharic and Tigrinya

In this position, you are expected to demonstrate DRC’ five core competencies:  Striving for excellence: You focus on reaching results while ensuring an efficient process.  Collaborating: You involve relevant parties and encourage feedback.  Taking the lead: You take ownership and initiative while aiming for innovation.  Communicating: You listen and speak effectively and honestly.  Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment

We offer:Contract length: up to 31 Dec 2025 Required Employee: 1 Band: H2 – Non-Management Designation of Duty Station: Sheraro Start date: Soonest possible Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National employees; please refer to drc.ngo under Vacancies.

Application process:

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. Closing date for applications: 30th April 2025 For further information about the Danish Refugee Council, please consult our website drc.ngo.