We are Seeking Technology Adoption at Rwanda Social Security Board (RSSB)

Position Title: Technology Adoption

Employer: Rwanda Social Security Board (RSSB)

Employment: Full-Time | Permanent

Place of Work: ****** - Rwanda

Posted date: 1 week ago

Deadline: October, 17/2025 (2 days left)

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Technology Adoption. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you! This role offers a unique opportunity to plays a critical role in ensuring seamless integration and adoption of new technologies, processes, and systems across the organization.

If you have what it takes to work closely with a dynamic team and you are passionate about being part of a mission-driven organisation that prioritises the well-being of millions of individuals, then we are looking for you. Technology Adoption is responsible for developing and implementing effective training programs, change management strategies, and knowledge transfer initiatives to facilitate a smooth transition and continuous utilization of enterprise-wide solutions.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 3 trillion Rwf, which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.

Key Duties and Responsibilities

1. Collaborate with cross-functional teams to identify training and adoption needs for new technologies, processes, and systems.

2. Design and develop comprehensive training materials, including user guides, e-learning modules, and hands-on workshops.

3. Conduct training sessions and workshops for end-users, ensuring effective knowledge transfer and a clear understanding of the new technologies and processes.

4. Develop and implement change management strategies to address potential resistance and facilitate smooth transitions during technology implementations.

5. Create and maintain knowledge bases, business process documentation, and other reference materials to support ongoing technology adoption.

6. Promote and foster a culture of continuous learning and technology adoption within the organization.

7. Identify and address technology adoption challenges, proposing solutions and strategies to overcome barriers.

8. Collaborate with the Technical Support team to ensure seamless support and troubleshooting for end-users during technology transitions.

9. Gather feedback from end-users and stakeholders to continuously improve training and adoption methodologies.

10. Analyze and report on technology adoption metrics, providing insights and recommendations for improvement.

11. Readily available to assist with any additional related tasks as assigned by manager.

Key Qualifications and Experience

The successful candidate must have at least:

1. Bachelor's degree in a relevant field (e.g., Information Technology, Business Administration, or Education) or equivalent experience.

2. Preferably with 2 years of experience in technology training, change management, or technology adoption roles

3. Strong understanding of adult learning principles and instructional design methodologies.

4. Experience with developing and delivering training materials and programs. 5. Familiarity with various enterprise technologies, systems, and processes (e.g., ERP, CRM, document management, collaboration tools).

Key competencies

Technical Competencies:

1. Proficient in learning management systems (LMS) and e-learning authoring tools.

2. Knowledge of project management principles and methodologies.

3. Excellent documentation and technical writing skills.

Behavioral Competencies:

1. Exceptional communication and presentation abilities.

2. Strong interpersonal and relationship-building skills.

3. Ability to simplify complex technical concepts for diverse audiences.

4. Excellent problem-solving and analytical skills.

5. Organized and detail-oriented approach. 

Work Environment:

1. Office-based role with potential for on-site support visits.

2. Ability to work in a fast-paced and dynamic environment.

3. Occasional on-call or after-hours support may be required.

Additional Information:

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate. We encourage young people and all qualified applicants to apply. Please note that RSSB retains the right to shortlist only candidates who best meet the qualifications and requirements for the role.

How to apply

Please note that RSSB retains the right to shortlist only candidates who best meet the qualifications and requirements for the role. Interested candidates are advised to submit applications online by Friday 17, October 2025.

Application link: https://tally.so/r/nWygbJ

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications. Any form of canvassing will lead to automatic disqualification.

Only shortlisted applicants will be contacted

RSSB is an Equal Opportunity Employer