Client Relations Executive at Trainingcred Institute

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Client Relations Executive

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Employer: Trainingcred Institute

Employment: Full-Time | Permanent

Place of Work: Nairobi - Kenya

Posted date: 9 months ago

Deadline: Submission date is over

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We are seeking a dynamic and proactive Client Relations Executive to join our Client Experience and Communications Department. This role is ideal for someone eager to learn, grow, and significantly enhance client satisfaction and our brand’s reputation.

Role Overview

As a Client Relations Executive, your primary responsibility will be to foster positive and rewarding experiences for our clients through effective communication and responsive service. You will engage with clients via calls, chats, and emails, ensuring their seamless and satisfying interactions with our company.

Key Responsibilities

Client Communication and Support

• Respond promptly to client inquiries and registrations across various channels (calls, emails, chats).
• Maintain and update event information on backlinking websites.
• Serve as a client advocate, representing their interests and providing actionable feedback to internal teams.
• Collaborate with cross-functional teams to ensure client needs are understood and met.

Client Feedback and Issue Resolution

• Monitor client feedback and address concerns in a timely, effective manner.
• Implement strategies to improve the client experience continuously.
• Escalate complex or high-priority issues to appropriate teams for swift resolution.
• Advocate for clients within the organization, ensuring their feedback is integrated into service improvements.

Client Follow-Up and Sales Support

• Prepare and manage training-related documents, including quotations, invoices, and receipts.
• Conduct follow-ups with clients to gauge satisfaction, identify upsell opportunities, and remind them of overdue payments.
• Work closely with the accounting department to ensure timely invoice payments.
• Engage in client follow-ups to close sales and strengthen client relationships.
• Develop and implement client retention strategies to secure long-term partnerships.

Research and Analysis

• Continuously monitor industry trends, customer behavior, and technological advancements.
• Conduct competitor analysis to identify new growth opportunities and target markets.
• Use insights from research to recommend best practices for improving the client experience and driving business growth.

Qualifications and Experience

• Diploma / Bachelor’s degree in Communications, Public Relations, HR, or any Business-related field.
• A minimum of three (3) years of relevant experience in client relations or customer service.

Skills and Competencies

• Exceptional customer service and interpersonal skills.
• Strong written and verbal communication abilities.
• High attention to detail with a commitment to accuracy.
• Ability to take initiative, prioritize tasks, and manage time effectively.
• Strong problem-solving skills, with the ability to think critically and analytically.
• Adaptability to changing business needs and environments.
• Deep understanding of customer needs, with a dedication to delivering outstanding service.
• Excellent organizational skills to manage multiple client accounts and meet deadlines.

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