Senior Customer Operations Manager (Female candidates only)

Job Summary

On behalf of our client, We are seeking a highly experienced and dynamic female professional to join our client's team as a Senior Customer Operations Manager. The ideal candidate will possess:

• Strong leadership skills
• Exceptional client-handling experience
• Proven ability to manage challenging situations

Key Responsibilities

• Lead and manage the daily operations of the customer service team.
• Mentor and supervise team members, providing guidance and performance feedback.
• Ensure smooth resolution of client issues, complaints, and escalations with professionalism and efficiency.
• Develop and implement customer service strategies that improve client satisfaction and team productivity.
• Monitor team performance metrics and KPIs; identify areas for improvement.
• Handle difficult client and employee situations with calm and confidence.
• Conduct regular team meetings, training sessions, and performance reviews.
• Collaborate with internal departments to streamline operations and improve service delivery.
• Ensure that customer service standards are consistently met or exceeded.

Requirements

• Female candidates only
• Minimum of 4 years in customer service with at least 2 years in a team lead or supervisory role
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proven experience in client relationship management
• Ability to handle high-pressure situations and resolve conflicts
• Strong problem-solving skills and a proactive mindset
• Proficiency in customer service tools, CRM platforms, and Microsoft Office Suite

Preferred Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field
• Experience in a fast-paced service-oriented industry
• Experience at health centers is a plus

Skills Required:

• Communication / Pr / Journalism
• Sales / Marketing / Business / Management