Assistant Manager / Supervisor

About Us

Princess Treatment is a luxury beauty salon dedicated to delivering exceptional hair, nail, and beauty services in a professional and welcoming environment. We are seeking an Assistant Manager / Supervisor to support day-to-day operations, ensure excellent customer service, and help manage both staff and client relations.

Key Responsibilities

• Oversee daily salon operations and ensure smooth workflow.
• Manage employee schedules, attendance, and performance.
• Act as cashier – handle payments, receipts, and daily balancing.
• Greet and assist customers at the front desk; manage bookings, telephone calls, and email queries.
• Provide excellent customer service, ensuring clients feel welcomed and valued.
• Address customer concerns or complaints quickly and professionally.
•  Support marketing efforts, including managing salon social media accounts.
• Maintain records and basic reports using Excel and other simple IT tools.
•  Uphold salon standards of cleanliness, professionalism, and presentation.

Requirements

•  Proven experience in a salon, spa, or related customer service/management role.
• Strong interpersonal and communication skills (English required).
• Presentable, friendly, and professional personality.
•  Confident problem-solver with strong organizational skills.
•  Able to use Microsoft Excel and basic IT tools.
•  Social media management experience is a plus.
•  Reliable, punctual, and trustworthy.
•  Lives within reasonable commuting distance of Wollo Sefer.

Location: Wollo Sefer, Addis Ababa

Salary: 15,000 – 20,000 ETB (based on experience)

Skills Required:

• Any / Field
• Customer / Service / Secretarial
• Hr / Public / Admin
• Sales / Marketing / Business / Management
• Therapy / Spa / Massage
• Waiter / Waitress