Position Title: Technical Advisor/Bakery and patisserie chef
Employer: Puratos
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Posted date: 9 months ago
Deadline: Submission date is over
Your Mission
The Technical Advisors’ job is to deliver frequent, state of the art, technical service & expertise. He/she has to inspire customers with differentiating finished goods, based on latest global & local trends while using our focus product range. In close collaboration with the sales and R & D team, He/she maintains existing & grow new business at different types of customers through high end technical support and commercial contacts.
What you will do
Delight Customers:
- Give demonstrations with Puratos products, finished goods and concepts in order to create close relationship with the customers.
- Organize and/or give training sessions .
- Participate and/or manage seminars & events in conjunction with Sales, Marketing and R&D. (TT, IPS, CID…)
- Trouble shooting at customers to support them in solving issues in their daily production in a timely manner.
Develop Inspirational Finished Goods and Concepts:
- Actively look for customer needs and market trend and translates these into inspirational products.
- Create finished goods, recipes and concepts in close collaboration with the R & D
- Share recipes with customers and colleagues through multiple communication media.
Business Development activities:
- Promote the focus products according to the Puratos Product Strategy
- Maintain existing business and develop new business by identifying opportunities and threats at customers.
- Positively influence purchase orders from customers by great product demonstrations and highlighting our high-quality differentiating product range
- Contribute to marketing events.
Build and share knowledge and experience:
- Help colleagues and customers build technical knowledge on Puratos products, technologies and solutions.
- Stay up to date on new technologies, machinery/equipment, trends and techniques and share with other technical advisors.
New product Development and Innovations:
- Contribute early on in the development process to product development in close collaboration with the R&D and Sales department.
- Give technical advice on the product characteristics that need to be taken into account in the product development process. Advise on how the products are being used and how they can the customers’ life easier.
- Support the R& D and Sales teams in positioning the product range and determine gaps.
- Contribute to new product launches (product testing, pictures & video’s, market tests …)
Support Innovation Centre Organization:
- Keep the Innovation Center in a perfect state on a day-to-day base (through 5S implementation)
- Inform the purchase responsible about raw materials needed for demonstrations
- Follow-up and report customer activities in CRM and reporting tools provided.
Network Building:
- Develop and maintain a network of schools, machinery manufacturers, professional bakery organizations.
- Develop and contribute in the internal international technical community.
Food Safety:
- Report all food safety and quality issues to immediate Supervisor and / or head of Quality and take immediate action as appropriate within the team as defined by Quality procedures.
- Comply with our food safety procedures upon new raw material selection, product development or modification and sample preparation.
- Responsible for any other assignment given by the direct superior.
What we expect from you
- Diploma or certificate in Bakery and Pastry
- Understand functionality of ingredients / additives and interaction between carrier-filling etc.
- Experience (years & type of experience): more than 4 years of hands-on experience in industrial bakery, patisserie, or chocolate production.
- Languages: English
- ICT: standard windows – min excel.
- Other expertise: Excellent written & verbal communication skills
- Passion for industry processing (culture) – combines intelligence with hands-on.
- Mix of Analytical and highly communicative person
- Dynamic and pro-active personality doesn’t accept the status quo.
- Customer oriented with sense for business development opportunities.
- Strong networker
- Self-motivated and positive attitude
- Team player - functions in project mgmt.
- Female applicants are encouraged.
What you can expect from Puratos:
We are a warm family company with a historical growth track record and a clear long-term vision for the future. We promote a caring, trustful and respecting work environment by putting people first.
We at Puratos cultivate an inclusive global workplace, that fully embraces diversity and equal
opportunities for all. We strive to reflect the richness of our customers, communities and society, accelerating our ability to innovate and deliver on our commitments.
