North Shewa (community Feedback Response Officer)

Role Purpose:

• The CFRO is responsible for managing accountability and feedback mechanisms for cash assistance to IDPs and returnees across Oromia and Amhara regions.

Scope of Role:

• Reports to: Field Coordinator

• Dimensions: Works technically with MEAL Team

• Context: Emergency cash assistance for IDPs and returnees

Key Areas of Accountability:

• Accountability & Community Feedback Management: Establish and manage functional Complaints and Feedback Response Mechanisms (FRM).

• Registration Phase Support: Be present during registration exercises and collect community feedback.

• Cash Distribution Phase Support: Monitor beneficiary experience and support community sensitization regarding transfer procedures.

Qualifications:

• Bachelor's Degree in economics, social sciences, public or business administration, or equivalent.

Experience and Skills:

• Experience: 2-4 years in customer service, preferably in an NGO.

• Skills: Strong communication in English and Somali; ability to multitask effectively.

Equal Opportunities:

• Carry out duties in accordance with SCI Equal Opportunities and Diversity policies.

Skills Required:

• Economics / Statistics
• Sales / Marketing / Business / Management