Position Title: Contract Administration & Customer Relations Officer
Employer: Reality Real Estate
Employment: Full-Time | Permanent
Place of Work: Addis Ababa - Ethiopia
Salary: Negotiable
Posted date: 1 month ago
Deadline: Submission date is over
About the Company
Reality Real Estate is a prominent player in the real estate development sector in Ethiopia. The company has focused on constructing high-quality residential apartments that meet the growing demands of urban living.
Job Summary:
The Contract Administration and Customer Relations Officer is responsible for managing the entire life-cycle of sales contracts related to apartment developments, ensuring accurate documentation, compliance, and timely execution. Additionally, this role involves maintaining excellent customer relationships post-sale, addressing client inquiries, and ensuring customer satisfaction throughout the sales process and beyond.
Department: Support Services
Responsibilities:
Contract Administration:
- Draft, review, and manage sales agreements and related contractual documents for apartment sales.
- Ensure all contracts comply with legal requirements and company policies.
- Coordinate with legal advisors and internal departments to facilitate smooth contract approval and signing processes.
- Maintain organized records of all contracts, amendments, and related correspondence.
- Monitor contract milestones, payment schedules, and deadlines, ensuring timely fulfillment by all parties.
- Handle contract amendments, renewals, or cancellations as needed.
Customer Follow-up & Relations:
- Serve as the primary point of contact for customers from initial inquiry through post-sale support.
- Follow up with clients to ensure understanding of contract terms, payment schedules, and project updates.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Provide clients with updates on project progress, delivery timelines, and after-sales services.
- Gather feedback from clients to improve service quality and customer satisfaction.
- Foster long-term relationships with clients to encourage repeat business and referrals.
Additional Duties:
- Collaborate with sales, legal, finance, and project teams to ensure seamless contract execution.
- Assist in preparing reports on contract status, sales progress, and customer satisfaction metrics.
- Stay updated on industry regulations, company policies, and best practices related to real estate contracts and customer service.
Qualifications
- Bachelor’s degree in Law, Business Administration, or related field with minimum 3 years work experience,
- Proven experience in contract administration, customer service, or sales support within real estate or property development.
- Strong understanding of real estate sales processes and contractual obligations.
- Excellent communication, negotiation, and interpersonal skills.
- High attention to detail and organizational skills.
- Ability to handle sensitive information confidentially.
- Proficiency in MS Office Suite and contract management software.
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