Contract Administration & Customer Relations Officer

About the Company

Reality Real Estate is a prominent player in the real estate development sector in Ethiopia. The company has focused on constructing high-quality residential apartments that meet the growing demands of urban living.

Job Summary:

The Contract Administration and Customer Relations Officer is responsible for managing the entire life-cycle of sales contracts related to apartment developments, ensuring accurate documentation, compliance, and timely execution. Additionally, this role involves maintaining excellent customer relationships post-sale, addressing client inquiries, and ensuring customer satisfaction throughout the sales process and beyond.

Department: Support Services

Responsibilities:

Contract Administration:

• Draft, review, and manage sales agreements and related contractual documents for apartment sales.
• Ensure all contracts comply with legal requirements and company policies.
• Coordinate with legal advisors and internal departments to facilitate smooth contract approval and signing processes.
• Maintain organized records of all contracts, amendments, and related correspondence.
• Monitor contract milestones, payment schedules, and deadlines, ensuring timely fulfillment by all parties.
• Handle contract amendments, renewals, or cancellations as needed.

Customer Follow-up & Relations:

• Serve as the primary point of contact for customers from initial inquiry through post-sale support.
• Follow up with clients to ensure understanding of contract terms, payment schedules, and project updates.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Provide clients with updates on project progress, delivery timelines, and after-sales services.
• Gather feedback from clients to improve service quality and customer satisfaction.
• Foster long-term relationships with clients to encourage repeat business and referrals.

Additional Duties:

• Collaborate with sales, legal, finance, and project teams to ensure seamless contract execution.
• Assist in preparing reports on contract status, sales progress, and customer satisfaction metrics.
• Stay updated on industry regulations, company policies, and best practices related to real estate contracts and customer service.

Qualifications

• Bachelor’s degree in Law, Business Administration, or related field with minimum 3 years work experience,
• Proven experience in contract administration, customer service, or sales support within real estate or property development.
• Strong understanding of real estate sales processes and contractual obligations.
• Excellent communication, negotiation, and interpersonal skills.
• High attention to detail and organizational skills.
• Ability to handle sensitive information confidentially.
• Proficiency in MS Office Suite and contract management software.

Skills Required:

• Legal / Law
• Sales / Marketing / Business / Management