Customer Experience Coordinator at ATL Global Business

Back to other Opportunities

Customer Experience Coordinator

---

Employer: ATL Global Business

Employment: Full-Time | Permanent

Place of Work: Nairobi - Kenya

Posted date: 4 months ago

Deadline: Submission date is over

---

About the Opportunity

• We are seeking capable Customer Experience Coordinator who will be responsible for ensuring that clients have a positive experience with our feedback management protocols.

Specific responsibility/day-to-day activities

• Serve as the main point of contact for customer complaints, compliments, and feedback after their travel experience.
• Collaborate with other departments to address issues and enhance overall customer satisfaction.
• Manage a large volume of customer interactions through both phone and email while maintaining a positive and professional attitude.
• Monitor customer feedback and recognize patterns and areas that need improvement.
• This role demands a proactive approach to solving problems and a dedication to continual enhancement.

Minimum requirements

• A Bachelor’s Degree in Customer Service, Hospitality, or a related field.
• 4-5 years’ experience of customer service experience in a busy environment. Tourism experience is an added advantage
• Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
• Ability to handle high-stress situations calmly and effectively with Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and customer service software is an added advantage
• Ability to work independently and as part of a team with an ability to multitask and manage time effectively.
• Positive attitude and a passion for helping others with strong listening skills and empathy
• Flexibility to work various shifts, including evenings and weekends.
• Experience in a call center environment is a plus.

---