Customer Experience Coordinator at ATL Global Business
Position Title: Customer Experience Coordinator
Employer: ATL Global Business
Employment: Full-Time | Permanent
Place of Work: Nairobi - Kenya
Posted date: 9 months ago
Deadline: Submission date is over
About the Opportunity
- We are seeking capable Customer Experience Coordinator who will be responsible for ensuring that clients have a positive experience with our feedback management protocols.
Specific responsibility/day-to-day activities
- Serve as the main point of contact for customer complaints, compliments, and feedback after their travel experience.
- Collaborate with other departments to address issues and enhance overall customer satisfaction.
- Manage a large volume of customer interactions through both phone and email while maintaining a positive and professional attitude.
- Monitor customer feedback and recognize patterns and areas that need improvement.
- This role demands a proactive approach to solving problems and a dedication to continual enhancement.
Minimum requirements
- A Bachelor’s Degree in Customer Service, Hospitality, or a related field.
- 4-5 years’ experience of customer service experience in a busy environment. Tourism experience is an added advantage
- Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
- Ability to handle high-stress situations calmly and effectively with Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office and customer service software is an added advantage
- Ability to work independently and as part of a team with an ability to multitask and manage time effectively.
- Positive attitude and a passion for helping others with strong listening skills and empathy
- Flexibility to work various shifts, including evenings and weekends.
- Experience in a call center environment is a plus.
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