Customer Relationship Manager

Job Summary

The Customer Relationship Manager coordinates enterprise client portfolios, customer feedback logs, service level agreement (SLA) trackers, cross-departmental resolution files, and engagement reports for senior management. Core duties include developing client satisfaction strategies; serving as the main point of contact for high-value accounts; resolving corporate issues; and supporting long-term business development through client trust.

Key Roles & Operational Responsibilities

1. Strategic Relationship Management & Portfolio Governance

• Develop and execute comprehensive customer relationship management strategies designed to boost client satisfaction across all holding company sectors.
• Serve as the primary, high-profile point of contact for corporate accounts, managing inquiries and resolving delicate service issues promptly.
• Foster deep customer trust and loyalty to support ongoing business development and account expansion initiatives.

2. Feedback Monitoring & Cross-Functional Coordination

• Track and review customer feedback regularly, creating practical recommendations to help internal business units improve their service.
• Coordinate directly with internal departments and industrial park teams to secure the timely delivery of corporate services and client solutions.
• Monitor multi-sector accounts to ensure client requests are met accurately and in full alignment with company standards.

3. Analytics, Reporting & Documentation Control

• Prepare regular, data-backed reports tracking customer engagement metrics, satisfaction levels, and relationship outcomes for leadership review.
• Maintain complete accuracy and detail when documenting communication logs, account profiles, and resolution paths.

Foundational Capabilities & Prerequisites

Required Technical Profile & Academic Track

• Academic Foundation: A Bachelor's degree in Business Administration, Marketing Management, or a related field. A Master's degree is highly preferred.
• Field Longevity: A minimum of eight (8) years of relevant professional experience in customer relationship management, corporate client services, or business development.
• Industry Context: A proven track record managing client portfolios and delivering high-tier service. Direct experience working inside industrial parks or large corporate conglomerate settings is a distinct advantage.

Core Attributes & Professional Competencies

• Problem Solving & Conflict Resolution: Exceptional practical problem-solving abilities and strong conflict resolution skills to handle complex account issues calmly and effectively.
• Communication Metrics: Outstanding written and verbal communication skills alongside strong interpersonal traits to manage multiple client relationships simultaneously.
• Integrity & Adaptability: A high standard of professional integrity, a client-focused mindset, and the flexibility to adapt across diverse industries like steel, energy, and agri-export.
• Attention to Detail: Sharp precision when managing corporate documents, identifying subtle service issues, and compiling client reports.

What the Holding Company Placement Offers

• Diversified Sector Exposure: Manage high-value client relationships across multiple major industries in Ethiopia from a centralized holding company perspective.
• Executive On-Site Footprint: Lead account operations directly connected to two of the region's vast industrial parks.
• Interview Logistics Support: AMG Holdings covers all transport expenses for shortlisted candidates invited to the formal examination phase.

Application deadline: 10 working days from the date of this announcement.

For further information please call: 0970-71-88-69/096 088 8843

Note: Our Company will cover transport expense for candidates who will be invited for examination.

Skills Required:

• Sales / Marketing / Business / Management