Customer Service Manager at Safe Square

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Customer Service Manager

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Employer: Safe Square

Employment: Full-Time | Permanent

Place of Work: Addis Ababa (and Remote) - Ethiopia

Posted date: 2 days ago

Deadline: June, 07/2025 (6 days left)

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At SafeSquare, customer service isn’t just a department; it’s our signature. We’re on a mission to make beauty and self-care authentic, accessible, and joyful, combining digital tools, personalized guidance, and genuine products.

As we grow both online and in our partner stores, we’re looking for a Customer Service Manager who leads with empathy, passion for wellness, and cares deeply about people.

What You’ll Do:

• Manage and oversee the daily customer experience in-store and online
• Respond to inquiries via phone, messages, and in-person with care and professionalism
• Recommend products tailored to each customer’s skin needs and self-care goals
• Monitor, collect, and report on customer feedback
• Resolve service issues quickly and smoothly
• Collaborate with marketing and logistics to improve the full customer journey

You’re a Great Fit If You:

• Are a friendly communicator who truly enjoys helping people
• Know skincare, beauty, or wellness (or are a fast learner!)
• Think like a problem-solver and act with care
• Are organized, tech-savvy, and detail-oriented
• Want to be part of something meaningful and customer-first

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How to apply

If you feel you’ve got what it takes, Apply Here

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