Position Title: Customer Service Manager
Employer: Safe Square
Employment: Full-Time | Permanent
Place of Work: Addis Ababa (and Remote) - Ethiopia
Posted date: 9 months ago
Deadline: Submission date is over
At SafeSquare, customer service isn’t just a department; it’s our signature. We’re on a mission to make beauty and self-care authentic, accessible, and joyful, combining digital tools, personalized guidance, and genuine products.
As we grow both online and in our partner stores, we’re looking for a Customer Service Manager who leads with empathy, passion for wellness, and cares deeply about people.
What You’ll Do:
- Manage and oversee the daily customer experience in-store and online
- Respond to inquiries via phone, messages, and in-person with care and professionalism
- Recommend products tailored to each customer’s skin needs and self-care goals
- Monitor, collect, and report on customer feedback
- Resolve service issues quickly and smoothly
- Collaborate with marketing and logistics to improve the full customer journey
You’re a Great Fit If You:
- Are a friendly communicator who truly enjoys helping people
- Know skincare, beauty, or wellness (or are a fast learner!)
- Think like a problem-solver and act with care
- Are organized, tech-savvy, and detail-oriented
- Want to be part of something meaningful and customer-first
